Danilo Martinez Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

- Manage a globally distributed workforce of 50+ staff to ensure daily operations are delivered.- Develop and maintain data analytic tools to monitor and improve performance KPIs including trackers, dashboards, etc.- Collaborate with global recruitment team to acquire and develop talent and expertise for our global network.- Coordinate onboarding sessions for new staff members to ensure successful understanding of company policies, procedures, and goals.

Getafe, Community Of Madrid, Spain

- Ran the day to day operations for a language academy serving more than 300 clients annually.- Project manager and team lead, responsible for the successful planning and implementation of new products and services enhancing service quality and client satisfaction.- Enhanced staff performance utilizing strategic goal setting, motivational coaching, and training.- Leveraged leadership and problem solving skills to identify deficiencies and opportunities to improve policies, procedures, and controls.

Madrid, Community Of Madrid, Spain

- Used varied instructional methodologies and tools to strengthen English language skills for children aged 1 to 12 and adults.- Developed detailed lesson plans for groups of 8+ students to meet educational needs of diverse student population.- Developed and implemented activities and lessons to improve vocabulary and sentence structure.- Collaborated with teachers and management team to implement program changes and evaluate learning outcomes.

Madrid, Community Of Madrid, Spain

- Used varied instructional methodologies and tools to strengthen English language skills for high school aged children.- Developed detailed lesson plans for classes of 20+ students to meet educational needs of diverse student population.- Functioned as a cultural bridge to connect Spanish students with the culture of the United States.- Coached students with interest in the United States university admissions process.- Developed and implemented activities and lessons to improve vocabulary and sentence structure.- Collaborated with bilingual faculty and academic administrators to implement program changes and evaluate learning outcomes.- Provided assistance with translation of academic and and administrative documentation.

District Of Columbia, United States

- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports of a national, immigrant and refugee youth, foster care system.- Identified opportunities to improve and enhance program initiatives and operations.- Developed and onboarded a new internal communication and data storage system, utilizing Microsoft Office products and other project management software.- Gathered and reviewed statistical data from our CRM database. Created a real-time, visual dashboard of team data points and records to make data retrieval faster and user friendly.- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to program and team SWAT and KPI initiatives.- Conducted on-site program monitoring services to ensure quality assurance and regulatory guideline compliance.- Facilitated bilingual focus groups with program youth to better the quality of services, while providing a safe space for youth contribution to service planning.- Facilitated educational workshops and meetings and a national conference with the attendance of 12 network partners.- Developed brochures, newsletters and flyers to create promotional literature for a national audience of over 200 professionals.

District Of Columbia, United States

- Provided bilingual technical support to internal and external stakeholders for a national family reunification program.- Responsible for communication with USCCB sub-contractors and the federal stakeholders.- Provided bilingual client support to individuals in need of assistance with reunification documentation, translation, and on the ground service acquisition. - Maintained CRM database system for efficient and appropriate record tracking and reporting.- Reviewed applications and case files, contributing to the placement of unaccompanied minors in appropriate service programs across the country.- Collaborated on multiple projects determining program capacity, quality assurance, and contract renewal.

Baton Rouge, Louisiana, United States

- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.- Supported sales team members to drive growth and development.- Responsible for the maintenance of the CRM system, documenting sales, leads, and business insights for efficient business analysis and reporting.- Utilized advanced foreign-language abilities to support customers' needs.

Baton Rouge, Louisiana, United States

- Executed special objectives and projects in response to executive team and board member requests. - Conducted research and collected and analyzed data to prepare reports and documents.- Tackled and addressed top-level, high-priority issues with professional administrative discretion.- Made travel arrangements to provide executives seamless and travel policy-approved business trips. - Designed PowerPoint presentations for monthly divisional meetings with top-level executives.- Facilitated communications by forwarding emails, transferring calls and filing documents.