Customer Service Agent
CurrentRemote group support position; Responsible for making outgoing phone calls in an efficient and timely manner, in order to resolve any doubts or issues that customers might have, besides providing information and updates; Delivering guidelines at costumer’s knowledge in an understandable manner; Also, responsible for documenting details in the systems in order to protect confidential and sensitive information; Following guidelines to ensure services is delivered at a standard requirements of the Company; Undertake onsite training and working as a team member.