Responsible for customer prospecting and support; Development of refrigerators and freezers with variable and single speed compressors for household and commercial applications. Key technical contact for customers, understanding their needs and opportunities and translate it to product specifications always looking for product performance (meet requirements) costing saving and/or energy consumption improvement.

Responsible for customer prospecting and support; Development of refrigerators and freezers with variable and single speed compressors for household and commercial applications. Key technical contact for customers, understanding their needs and opportunities and translate it to product specifications always looking for product performance (meet requirements) costing saving and/or energy consumption improvement.

Job developed at the compressors unit (head quarters Brazil) Supporting customers in the North America Market, both household and light commercial segments. Responsible to give customer support in subjects related with service, product application and quality issues. Responsible for customer complaint handling, use of quality tools for cause investigation and problem solving.Coordinate tear down analysis with the customers. Customer approval process (coordinate PPAP’s)Routine Management (KPI’s, coordinate routine team meetings, follow up, resource allocation etc)

Business unit responsible to design and manufacture condensing and seal units for light commercial refrigeration, my job activities are described below:Customer quality support for NAR and Latin America Markets.Responsible to give customer (B2B) support in subjects related with service and product application.To understand the product and service performance through data analysis; prioritize the subjects and navigate through the company presenting the importance of the improvement projects (voice of customer).Responsible for Customer complaint handling, tear down analysis, to set and manage Key Performance Indicators (KPI’s) in order to measure and set targets.Use of quality tools for cause investigation and problem solving.

Business unit responsible to design and manufacture electronic inverters to drive brushless motors, applied in high efficient compressors in both domestic and commercial refrigeration.My job activities at this unit are described below:Customer quality support for worldwide customers (NAR, Latin America, Europe and ASIA). Responsible to give customer (B2B) support in subjects related with service and product application.To understand the product and service performance through data analysis; prioritize the subjects and navigate through the company presenting the importance of the improvement projects (voice of customer).Responsible for the product audit team and quality laboratory (electronic failure analysis).Customer complaint handling, tear down analysis, to set and manage Key Performance Indicators (KPI’s) in order to measure and set targets.Use of quality tools for cause investigation and problem solving.

Business unit responsible to design and manufacture hermetic compressors for both domestic and commercial refrigeration. My job activities at this unit are described below:Research and development departament, Project coordinator and product especialistManagement of medium complex projects for management projects and 6 sigma tools for product development. Support and interface with global sites, participation in projects involving global teams.Working as Electrical specialist, reponsible for electrical components development

Responsible for perform reliability tests in the product and in the components used on it, to improve the quality.International experience:Participation in the project to build electrical lab. at China plant, developing automated panels, performing suppliers interface and technician training.