Danilo Ferreira

Danilo Ferreira Email and Phone Number

Consultor de Excelência do Cliente | Transformação Digital e CX @ Aliança Navegação e Logística
State of São Paulo, Brazil
Danilo Ferreira's Location
São Paulo, São Paulo, Brazil, Brazil
Danilo Ferreira's Contact Details

Danilo Ferreira personal email

About Danilo Ferreira

Experienced professional in project management, continuous improvement, and process automation, with a strong track record in leading digital transformation and process optimization initiatives. Focused on developing and implementing digital solutions, interactive dashboards, and automation tools aimed at improving operational efficiency and customer satisfaction.I lead projects involving data analysis, stakeholder management, and process improvement, working collaboratively with cross-functional teams to ensure efficient deliveries and measurable results. Committed to maintaining operational excellence and continuously enhancing the customer experience through innovation and best practices.Key Competencies: Project Management, Continuous Improvement, Process Automation, Digital Transformation, Data Analysis, Power BI, Customer Experience.

Danilo Ferreira's Current Company Details
Aliança Navegação e Logística

Aliança Navegação E Logística

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Consultor de Excelência do Cliente | Transformação Digital e CX
State of São Paulo, Brazil
Website:
alianca.com.br
Employees:
1265
Danilo Ferreira Work Experience Details
  • Aliança Navegação E Logística
    Consultor De Excelência Do Cliente | Transformação Digital E Cx
    Aliança Navegação E Logística
    State Of São Paulo, Brazil
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  • Aliança Navegação E Logística
    Customer Excellence Consultant
    Aliança Navegação E Logística Jan 2024 - Present
    São Paulo, São Paulo, Brazil
    Responsible for managing digital transformation projects, leading cross-functional teams, and driving continuous improvements in customer experience and operational efficiency.- Coordinating automation projects using Power BI and VBA, process optimization, and backlog management.- Developing customer experience metrics (NPS, CSAT) and enhancing team productivity.- Managing stakeholders and aligning objectives across Technology, Product, and CX teams.Keywords: Digital Transformation, Project Management, Customer Experience, Power BI, VBA, Automation, Process Optimization, NPS, CSAT, Stakeholder Management, CX, Backlog Management, Continuous Improvement, Team Productivity.
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  • A.P. Moller - Maersk
    Customer Experience Transshipment Supervisor
    A.P. Moller - Maersk Jun 2023 - Dec 2023
    Santos, São Paulo, Brazil
    - Supervised and optimized operational efficiency for transshipment operations, minimizing financial risks and ensuring smooth workflows.- Managed the integration of the Maersk and Hamburg Süd brands, defining strategies to enhance team productivity.Key Achievements:- Reduced 2.75 FTE through process review and team restructuring.- Implemented automation using Power Automate for querying data from the Federal Revenue Service, improving operational efficiency.Keywords: Process Optimization, Operational Excellence, Automation, Continuous Improvement, People Management.
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  • Hamburg Süd
    Customer Experience Documentation Coordinator
    Hamburg Süd Aug 2022 - May 2023
    Santos, São Paulo, Brazil
    - Managed the quality of export documentation, ensuring regulatory compliance and accuracy.- Collaborated with international agents to enhance communication and improve documentation processes.Key Achievements:- Reduced 2 FTE by optimizing documentation processes and implementing continuous improvement initiatives.- Implemented a CRM system to improve client management and enhance the customer experience.Keywords: Documentation Management, Process Improvement, CRM, Customer Experience.
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  • Hamburg Süd
    Business Analyst
    Hamburg Süd Jan 2022 - Jul 2022
    Hamburg, Germany
    - Coordinated the implementation of software for the documentation process across countries including Brazil, the United States, and Argentina.- Led training sessions, resolved incidents, and handled enhancement requests to ensure system efficiency and user satisfaction.Keywords: Business Analysis, Software Implementation, Project Management, System Support.
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  • Hamburg Süd
    Continuous Improvement Analyst
    Hamburg Süd Jan 2021 - Dec 2021
    Santos, São Paulo, Brasil
    - Led projects focused on optimizing operations and processes, creating VBA macros to automate repetitive tasks and improve efficiency.- Worked closely with IT teams and managers to prioritize and execute projects, resulting in productivity gains.Keywords: Continuous Improvement, Process Automation, Project Management, Cross-functional Collaboration.
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  • Hamburg Süd
    Export Documentation Assistant
    Hamburg Süd Nov 2014 - Dec 2020
    Santos, São Paulo, Brasil
    As an Export Documentation Assistant, I was responsible for create B/L, maintain B/L, cross checking between reports, transmissions to agents, release B/L, issue correction notice and support customer service about documentation matters.As additional role I was Point Of Entry to IT and Projects involving documentation team.Also I did develop macros and new solutions to increase the productivity and quality of the documentation in Brazil.I went twice to headquarters as Expert of export documentation to evaluate and create new stories to a new global system.
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  • Hamburg Süd
    Export Documentation Intern
    Hamburg Süd Mar 2014 - Oct 2014
    Santos, Sp, Brasil
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  • Camps Santos
    Apprentice
    Camps Santos Mar 2012 - Feb 2014
    Santos, São Paulo, Brazil
    I was working for Aliança & Hamburg Süd (part of Maersk group)
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Danilo Ferreira Skills

Leadership Six Sigma Customer Experience Yellow Belt Stakeholder Management Planejamento Pmo User Experience Melhoria De Processos Microsoft Powerpoint Treinamento E Desenvolvimento 5s Jira Communication English Negotiation Agile Methodologies Customer Relationship Management Atendimento Ao Cliente Microsoft Office Microsoft Word Power Bi Project Coordination Microsoft Excel Visual Basic For Applications Attention To Detail Project Management Lean Six Sigma Transportes Export Documentation Business Process Mapping Melhoria De Processos Empresariais Continuous Improvement Confluence Processos Empresariais Pensamento Lean Performance Management

Danilo Ferreira Education Details

Frequently Asked Questions about Danilo Ferreira

What company does Danilo Ferreira work for?

Danilo Ferreira works for Aliança Navegação E Logística

What is Danilo Ferreira's role at the current company?

Danilo Ferreira's current role is Consultor de Excelência do Cliente | Transformação Digital e CX.

What is Danilo Ferreira's email address?

Danilo Ferreira's email address is da****@****ail.com

What schools did Danilo Ferreira attend?

Danilo Ferreira attended Fia Business School, Universidade São Judas Tadeu.

What skills is Danilo Ferreira known for?

Danilo Ferreira has skills like Leadership, Six Sigma, Customer Experience, Yellow Belt, Stakeholder Management, Planejamento, Pmo, User Experience, Melhoria De Processos, Microsoft Powerpoint, Treinamento E Desenvolvimento, 5s.

Who are Danilo Ferreira's colleagues?

Danilo Ferreira's colleagues are Rosana Neves, Dilip Patel, Adilton Almeida, Taliane Santana, Jéssica Martins Vasconcelos, Roseane Cássia, Jose Carlos Pazetto.

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