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Danilo Ferreira Email & Phone Number
Consultor de Excelência do Cliente | Transformação Digital e CX
at
Aliança Navegação e Logística
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Consultor de Excelência do Cliente | Transformação Digital e CX
Location
São Paulo, São Paulo, Brazil
Company size
Who is Danilo Ferreira? Overview
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Quick answer
Danilo Ferreira is listed as Consultor de Excelência do Cliente | Transformação Digital e CX at Aliança Navegação e Logística, a company with 1265 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Danilo Ferreira.
Danilo Ferreira previously worked as Customer Excellence Consultant at Aliança Navegação E Logística and Customer Experience Transshipment Supervisor at A.P. Moller - Maersk. Danilo Ferreira holds Pós-Graduação Lato Sensu from Fia Business School.
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Aliança Navegação e Logística
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Profile bio
About Danilo Ferreira
Experienced professional in project management, continuous improvement, and process automation, with a strong track record in leading digital transformation and process optimization initiatives. Focused on developing and implementing digital solutions, interactive dashboards, and automation tools aimed at improving operational efficiency and customer satisfaction.I lead projects involving data analysis, stakeholder management, and process improvement, working collaboratively with cross-functional teams to ensure efficient deliveries and measurable results. Committed to maintaining operational excellence and continuously enhancing the customer experience through innovation and best practices.Key Competencies: Project Management, Continuous Improvement, Process Automation, Digital Transformation, Data Analysis, Power BI, Customer Experience.
Listed skills include Leadership, Six Sigma, Customer Experience, Yellow Belt, and 33 others.
Current workplace
Danilo Ferreira's current company
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Aliança Navegação E Logística
9 roles
Danilo Ferreira work experience
A career timeline built from the work history available for this profile.
Customer Excellence Consultant
CurrentResponsible for managing digital transformation projects, leading cross-functional teams, and driving continuous improvements in customer experience and operational efficiency.- Coordinating automation projects using Power BI and VBA, process optimization, and backlog management.- Developing customer experience metrics (NPS, CSAT) and enhancing team.
Jan 2024 - Present
Customer Experience Transshipment Supervisor
- Supervised and optimized operational efficiency for transshipment operations, minimizing financial risks and ensuring smooth workflows.- Managed the integration of the Maersk and Hamburg Süd brands, defining strategies to enhance team productivity.Key Achievements:- Reduced 2.75 FTE through process review and team restructuring.- Implemented automation.
Jun 2023 - Dec 2023
Customer Experience Documentation Coordinator
- Managed the quality of export documentation, ensuring regulatory compliance and accuracy.- Collaborated with international agents to enhance communication and improve documentation processes.Key Achievements:- Reduced 2 FTE by optimizing documentation processes and implementing continuous improvement initiatives.- Implemented a CRM system to improve.
Aug 2022 - May 2023
Business Analyst
- Coordinated the implementation of software for the documentation process across countries including Brazil, the United States, and Argentina.- Led training sessions, resolved incidents, and handled enhancement requests to ensure system efficiency and user satisfaction.Keywords: Business Analysis, Software Implementation, Project Management, System Support.
Jan 2022 - Jul 2022
Continuous Improvement Analyst
- Led projects focused on optimizing operations and processes, creating VBA macros to automate repetitive tasks and improve efficiency.- Worked closely with IT teams and managers to prioritize and execute projects, resulting in productivity gains.Keywords: Continuous Improvement, Process Automation, Project Management, Cross-functional Collaboration.
Jan 2021 - Dec 2021
Export Documentation Assistant
As an Export Documentation Assistant, I was responsible for create B/L, maintain B/L, cross checking between reports, transmissions to agents, release B/L, issue correction notice and support customer service about documentation matters.As additional role I was Point Of Entry to IT and Projects involving documentation team.Also I did develop macros and new.
Nov 2014 - Dec 2020
Export Documentation Intern
Mar 2014 - Oct 2014
Mar 2012 - Feb 2014
Team & coworkers
Colleagues at Aliança Navegação e Logística
Other employees you can reach at alianca.com.br. View company contacts for 1265 employees →
CE
Carlos Eduardo Matta
Colleague at Aliança Navegação E LogísticaSão Gonçalo, Rio De Janeiro, Brazil, Brazil
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CM
Carlos Maia
Colleague at Aliança Navegação E LogísticaSão Francisco Do Sul, Santa Catarina, Brazil, Brazil
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JM
Jose Moncada
Colleague at Aliança Navegação E LogísticaCabo Frio, Rio De Janeiro, Brazil, Brazil
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LW
Leonardo Wernech
Colleague at Aliança Navegação E LogísticaCachoeiras De Macacu, Rio De Janeiro, Brazil, Brazil
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TF
Thiago Fernandes
Colleague at Aliança Navegação E LogísticaSão Paulo, São Paulo, Brazil, Brazil
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DL
Daniel Longuini Barbosa Leite
Colleague at Aliança Navegação E LogísticaSão Paulo, São Paulo, Brazil, Brazil
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AS
Adjair Souza
Colleague at Aliança Navegação E LogísticaJaboatão Dos Guararapes, Pernambuco, Brazil, Brazil
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LM
Leandro Mesquita
Colleague at Aliança Navegação E LogísticaRio Grande, Rio Grande Do Sul, Brazil, Brazil
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ID
Isaias De Souza Santos
Colleague at Aliança Navegação E LogísticaRio De Janeiro, Brazil, Brazil
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AS
Andressa Silva
Colleague at Aliança Navegação E LogísticaManaus, Amazonas, Brazil, Brazil
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Carlos Eduardo Matta
Colleague at Aliança Navegação E LogísticaSão Gonçalo, Rio De Janeiro, Brazil, Brazil
View →
CM
Carlos Maia
Colleague at Aliança Navegação E LogísticaSão Francisco Do Sul, Santa Catarina, Brazil, Brazil
View →
JM
Jose Moncada
Colleague at Aliança Navegação E LogísticaCabo Frio, Rio De Janeiro, Brazil, Brazil
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LW
Leonardo Wernech
Colleague at Aliança Navegação E LogísticaCachoeiras De Macacu, Rio De Janeiro, Brazil, Brazil
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TF
Thiago Fernandes
Colleague at Aliança Navegação E LogísticaSão Paulo, São Paulo, Brazil, Brazil
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DL
Daniel Longuini Barbosa Leite
Colleague at Aliança Navegação E LogísticaSão Paulo, São Paulo, Brazil, Brazil
View →
AS
Adjair Souza
Colleague at Aliança Navegação E LogísticaJaboatão Dos Guararapes, Pernambuco, Brazil, Brazil
View →
LM
Leandro Mesquita
Colleague at Aliança Navegação E LogísticaRio Grande, Rio Grande Do Sul, Brazil, Brazil
View →
ID
Isaias De Souza Santos
Colleague at Aliança Navegação E LogísticaRio De Janeiro, Brazil, Brazil
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AS
Andressa Silva
Colleague at Aliança Navegação E LogísticaManaus, Amazonas, Brazil, Brazil
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2 education records
Danilo Ferreira education
Pós-Graduação Lato Sensu
Associate'S Degree
FAQ
Frequently asked questions about Danilo Ferreira
Quick answers generated from the profile data available on this page.
What company does Danilo Ferreira work for?
Danilo Ferreira works for Aliança Navegação e Logística.
What is Danilo Ferreira's role at Aliança Navegação e Logística?
Danilo Ferreira is listed as Consultor de Excelência do Cliente | Transformação Digital e CX at Aliança Navegação e Logística.
Where is Danilo Ferreira based?
Danilo Ferreira is based in São Paulo, São Paulo, Brazil while working with Aliança Navegação e Logística.
What companies has Danilo Ferreira worked for?
Danilo Ferreira has worked for Aliança Navegação E Logística, A.P. Moller - Maersk, Hamburg Süd, and Camps Santos.
Who are Danilo Ferreira's colleagues at Aliança Navegação e Logística?
Danilo Ferreira's colleagues at Aliança Navegação e Logística include Carlos Eduardo Matta, Carlos Maia, Jose Moncada, Leonardo Wernech, and Thiago Fernandes.
How can I contact Danilo Ferreira?
You can use AeroLeads to view verified contact signals for Danilo Ferreira at Aliança Navegação e Logística, including work email, phone, and LinkedIn data when available.
What schools did Danilo Ferreira attend?
Danilo Ferreira holds Pós-Graduação Lato Sensu from Fia Business School.
What skills is Danilo Ferreira known for?
Danilo Ferreira is listed with skills including Leadership, Six Sigma, Customer Experience, Yellow Belt, Stakeholder Management, Planejamento, Pmo, and User Experience.
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