Product - Ai Conversational Commerce
CurrentResponsible for managing the Conversational Commerce product, an innovative mobile commerce solution that enables retailers to place product replenishment orders directly through conversational interfaces. This optimizes the sales process and empowers sales representatives, making the product essential for our clients by driving Gross Merchandise Volume (GMV) and enhancing operational efficiency.Key Responsibilities:Developed and implemented the product strategy, establishing KPIs to measure success.Conducted market analysis and research to identify opportunities, lead product discovery, and prioritize features.Managed product delivery, ensuring smooth execution and promoting feature adoption.Defined and executed the Go-to-Market strategy, ensuring alignment with business objectives.Key Achievements:Created AI/Machine Learning-driven features, including Predictive Commerce solutions.Integrated mobile commerce with marketing modules (smart segmentation) and conversational flows.Launched loyalty solutions, boosting customer engagement and retention.Key Metrics:- Conversion Rate- Gross Merchandise Volume (GMV)- Assortment of Orders- Cart Abandonment Rate- Cross-selling and Upselling- Net Promoter Score (NPS)