Danilo Toledo Email and Phone Number
Danilo Toledo work email
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Danilo Toledo personal email
I'm Danilo Toledo, senior project manager of digital solutions for customer experience (Digital CX). I have an MBA in business strategy from Universidade Federal Fluminense and another MBA in business process management from Ibmec. My core competencies are planning and delivering Digital CX projects, API management and process mapping, and creating business and ROI cases for my clients. Also, I have a lot of knowlegde and experience with risk management and telecom experience.As for my most recent experience, I have been responsible for managing CX Digital solutions delivery team in the United States and Brazil, with a focus on chatbots. With the help of my team, I developed risk management, digital strategy and artificial intelligence methodologies to maximize product potential and customer satisfaction. Furthermore, I contributed to the calculation of savings and ROI to assess the health of all projects, helping other Digital CX projects to use the same methodology. My goal is to continue innovating and growing professionally, bringing my experience, creativity and strategic vision to the team.I have 3 years of experience by leading teams and I've led 25 people (direct and indirect reports) on my previous role, being able to properly evaluate their performance and monitor the quality on their delivery to it's fullest.
Turing
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Senior Team Lead | Ai-Powered SolutionsTuring Oct 2024 - PresentPalo Alto, California, Us- Spearhead a team of business analysts to elevate Large Language Model (LLM) performance.- Provide strategic guidance, oversee daily operations, and ensure excellence in task execution.- Drive continuous improvements through impactful performance reviews and targeted feedback.- Identify skill gaps and coordinate advanced training sessions for a high-performing team.- Lead the creation of clear, high-quality training datasets, aligned with LLM metrics for optimal AI refinement.- Leveraging Agile strategies to effectively identify and resolve operational challenges, ensuring successful project delivery.
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Global Account ExecutiveThe/Studio May 2024 - Sep 2024Pasadena, California, Us- Spearheading new business development efforts, driving revenue growth through strategic sales initiatives.- Cultivating and nurturing relationships with key clients, ensuring high levels of satisfaction and retention.- Implementing effective upselling strategies to maximize account value and revenue potential.- Collaborating cross-functionally with internal teams to deliver customized solutions that meet client needs.- Analyzing market trends and competitor activity to identify new opportunities for business expansion.- Leveraging strong negotiation skills to secure favorable terms and agreements, driving win-win outcomes for clients and the company. -
Senior Project Manager (Pmo) | Cx Digital [Customer Experience]Foundever™ Apr 2023 - Apr 2024Miami, Fl, Us- Responsible for managing Foundever's USA and Brazil CX Digital Solutions Delivery Team (Chatbot Focused)- Creation of Risk Management methodologies to better all CX Digital Projects in a Global Scale- Specialist in API management and process mapping to maximize the customer experience, generating business case for Foundever and for the customer itself- Digital Strategy, Project and Artificial Intelligence Management to maximize product potential- Calculation of Savings and ROI to assess the health of all projects, helping other CX Digital projects to use the same methodology- Create People Management processes in order to better the team satisfaction and delivery- CSAT, NPS monitoring- Total of 5 Enterprise Accounts, 4 direct reports and 25 indirect reports- Resourse and cost management to proper maintain the area health -
Project Manager | Cx Digital [Customer Experience]Foundever™ May 2022 - Mar 2023Miami, Fl, Us- Responsible for managing Foundever's largest Global Chatbot-related retail project- Creation of Risk Management methodologies to perform API's with different robust systems- Specialist in API management and process mapping to maximize the customer experience, generating business case for Foundever and for the customer itself- Digital Strategy, Project and Artificial Intelligence Management to maximize product potential, integrating with Zendesk for human transfer- Calculation of Savings and ROI to assess the health of the project, helping other CX projects to use the same methodology
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Project Specialist - Business Development (Vertical Head - Education)Oi Nov 2021 - May 2022Rio De Janeiro, Rio De Janeiro, BrMain Responsabilities:- Planning of work fronts in strategic projects for support areas and business areas regarding the structuring and implementation of the company's medium-term strategy- Quantitative analysis, using Microsoft Excel, to diagnose pain in the areas (financial and performance KRs)- Relationship with the main stakeholders of Oi S/A, for the delivery of strategic initiatives supporting the resolution of problems- Monitoring the results of implemented initiatives and pilots, focusing on achieving the targets set and continuous quality- Product Creation / Continuous Management -
Senior Project Analyst - Telecom Business Transformation OfficeOi Aug 2020 - Nov 2021Rio De Janeiro, Rio De Janeiro, BrActing in high-level discussions with all Oi S.A Boards in order to streamline the Transformation Processes active in the organization, adding agility, critical thinking and financial vision for decision makingMain responsibilities1. Implementation of new work tools and help in the dissemination of good interaction practices between teams and decision-making;2. Analysis of interdependent processes and connection with corporate governance;3. Management, prioritization and monitoring of the initiatives of the business areas, preparing executive reports;4. Conducting financial analysis;5. Cross action between all areas of the organization;6. Understand the needs of the business areas and act together, mobilizing and seeking implementation alternatives;
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Project Consultant - Technology And Telecommunications (Management Consulting)Kpmg Oct 2019 - Jul 2020Toronto, On, Ca- I led teams of 2 Trainees in order to adapt a telecom company to LGPD (GDPR in Europe)- I mapped corporate risks, using frameworks related to the correct mapping, inferring in complex impact analysis- I led the delivery regarding the tax impact analysis that a telecom company should pay the government from Power BI, leading two consultants- I made proposals regarding the creation of a marketplace for the entry of telecommunications companies that want to outsource their new business services -
Junior Project Consultant - Technology And Telecommunications (Management Consulting)Kpmg Oct 2018 - Sep 2019Toronto, On, Ca- Performed the end-to-end process mapping related to the billing of data circuits (Wholesale and Corporate);- Has knowledge regarding the installation of data circuits, performing on-site inspections to verify the correct infrastructure for their installation and repair;- Led a team for verification of revenue optimization, as well as the development of KPIs for executive presentation;- Delivered operational savings for the company around R$ 35MM/year (U$ 6,3MM/year)
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Project Trainee - Technology And Telecommunications (Management Consulting)Kpmg Mar 2018 - Sep 2018Toronto, On, CaBusiness Continuity Management:- Worked on the Business Impact analysis of a Telecom company and evaluated the impact of any interruption in the activities that support the main products and services for the main business processes.- Identified critical elements of core, transport and access networks and key resources of IT systems- Conducted technical visits in cities such as: Rio de Janeiro, Brasília, Belo Horizonte, Porto Alegre, Curitiba and São Paulo Diagnosed the risks and threats that may affect people, facilities, network assets / technology and conducted risk assessment studies.- Participated in the preparation and orchestration of the BIA (Business Impact Analisys) related to Telecom
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Project Intern - Workforce ManagementThe Adecco Group Jul 2016 - Nov 2016Zurich, Zurich, Ch
Danilo Toledo Skills
Danilo Toledo Education Details
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Universidade Federal FluminenseStrategic Business Management -
IbmecBusiness Process Management - Bpm
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Universidade La SalleBusiness Administration
Frequently Asked Questions about Danilo Toledo
What company does Danilo Toledo work for?
Danilo Toledo works for Turing
What is Danilo Toledo's role at the current company?
Danilo Toledo's current role is Senior Project Manager | PMO/VMO | Sales Manager | AI Manager | Customer Experience | Product | Delivery Leader.
What is Danilo Toledo's email address?
Danilo Toledo's email address is da****@****tel.com
What schools did Danilo Toledo attend?
Danilo Toledo attended Universidade Federal Fluminense, Ibmec, Universidade La Salle.
What skills is Danilo Toledo known for?
Danilo Toledo has skills like Conhecimento De Marketing, Microsoft Office, Pontualidade, Aprendizado, Microsoft Excel, Processos Empresariais, Disponibilidade, Criatividade.
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