Danilo Toledo Email & Phone Number

Palo Alto, California, Us

- Spearhead a team of business analysts to elevate Large Language Model (LLM) performance.- Provide strategic guidance, oversee daily operations, and ensure excellence in task execution.- Drive continuous improvements through impactful performance reviews and targeted feedback.- Identify skill gaps and coordinate advanced training sessions for a high-performing team.- Lead the creation of clear, high-quality training datasets, aligned with LLM metrics for optimal AI refinement.- Leveraging Agile strategies to effectively identify and resolve operational challenges, ensuring successful project delivery.

Pasadena, California, Us

- Spearheading new business development efforts, driving revenue growth through strategic sales initiatives.- Cultivating and nurturing relationships with key clients, ensuring high levels of satisfaction and retention.- Implementing effective upselling strategies to maximize account value and revenue potential.- Collaborating cross-functionally with internal teams to deliver customized solutions that meet client needs.- Analyzing market trends and competitor activity to identify new opportunities for business expansion.- Leveraging strong negotiation skills to secure favorable terms and agreements, driving win-win outcomes for clients and the company.

Miami, Fl, Us

- Responsible for managing Foundever's USA and Brazil CX Digital Solutions Delivery Team (Chatbot Focused)- Creation of Risk Management methodologies to better all CX Digital Projects in a Global Scale- Specialist in API management and process mapping to maximize the customer experience, generating business case for Foundever and for the customer itself- Digital Strategy, Project and Artificial Intelligence Management to maximize product potential- Calculation of Savings and ROI to assess the health of all projects, helping other CX Digital projects to use the same methodology- Create People Management processes in order to better the team satisfaction and delivery- CSAT, NPS monitoring- Total of 5 Enterprise Accounts, 4 direct reports and 25 indirect reports- Resourse and cost management to proper maintain the area health

Miami, Fl, Us

- Responsible for managing Foundever's largest Global Chatbot-related retail project- Creation of Risk Management methodologies to perform API's with different robust systems- Specialist in API management and process mapping to maximize the customer experience, generating business case for Foundever and for the customer itself- Digital Strategy, Project and Artificial Intelligence Management to maximize product potential, integrating with Zendesk for human transfer- Calculation of Savings and ROI to assess the health of the project, helping other CX projects to use the same methodology

Rio De Janeiro, Rio De Janeiro, Br

Main Responsabilities:- Planning of work fronts in strategic projects for support areas and business areas regarding the structuring and implementation of the company's medium-term strategy- Quantitative analysis, using Microsoft Excel, to diagnose pain in the areas (financial and performance KRs)- Relationship with the main stakeholders of Oi S/A, for the delivery of strategic initiatives supporting the resolution of problems- Monitoring the results of implemented initiatives and pilots, focusing on achieving the targets set and continuous quality- Product Creation / Continuous Management

Rio De Janeiro, Rio De Janeiro, Br

Acting in high-level discussions with all Oi S.A Boards in order to streamline the Transformation Processes active in the organization, adding agility, critical thinking and financial vision for decision makingMain responsibilities1. Implementation of new work tools and help in the dissemination of good interaction practices between teams and decision-making;2. Analysis of interdependent processes and connection with corporate governance;3. Management, prioritization and monitoring of the initiatives of the business areas, preparing executive reports;4. Conducting financial analysis;5. Cross action between all areas of the organization;6. Understand the needs of the business areas and act together, mobilizing and seeking implementation alternatives;

Toronto, On, Ca

- I led teams of 2 Trainees in order to adapt a telecom company to LGPD (GDPR in Europe)- I mapped corporate risks, using frameworks related to the correct mapping, inferring in complex impact analysis- I led the delivery regarding the tax impact analysis that a telecom company should pay the government from Power BI, leading two consultants- I made proposals regarding the creation of a marketplace for the entry of telecommunications companies that want to outsource their new business services

Toronto, On, Ca

- Performed the end-to-end process mapping related to the billing of data circuits (Wholesale and Corporate);- Has knowledge regarding the installation of data circuits, performing on-site inspections to verify the correct infrastructure for their installation and repair;- Led a team for verification of revenue optimization, as well as the development of KPIs for executive presentation;- Delivered operational savings for the company around R$ 35MM/year (U$ 6,3MM/year)

Toronto, On, Ca

Business Continuity Management:- Worked on the Business Impact analysis of a Telecom company and evaluated the impact of any interruption in the activities that support the main products and services for the main business processes.- Identified critical elements of core, transport and access networks and key resources of IT systems- Conducted technical visits in cities such as: Rio de Janeiro, Brasília, Belo Horizonte, Porto Alegre, Curitiba and São Paulo Diagnosed the risks and threats that may affect people, facilities, network assets / technology and conducted risk assessment studies.- Participated in the preparation and orchestration of the BIA (Business Impact Analisys) related to Telecom

Zurich, Zurich, Ch

Master Of Business Administration - Mba, Strategic Business Management

Master Of Business Administration - Mba, Business Process Management - Bpm

Bachelor'S Degree, Business Administration