Danilo Valadão Email & Phone Number

Moncton, Nb, Ca

Moncton, New Brunswick, Canada

• Providing superior customer service – properly greeting, providing concise information, completing sales and upsells, and arranging deliveries.• Maintains strong customer relationships by promptly responding to queries via email, phone, and face to face.• Stock, organize, and sort products and create displays.• Improving the Tools/LBM department (processes, visual management, etc.)

Aracaju, Sergipe, Brazil

• Developed solid relationships with customers, reached a customer satisfaction goal of 90%.• Measured complaint activity, inquiries, and communicated consumer and product quality issues to the organization to improve customer satisfaction.• Expanded the customer base using strategies to attract new customers and retain existing ones.• Conducted audits with the team to check processes, procedures, and policies. Developed scripts to improve communication with clients.•… Show more • Developed solid relationships with customers, reached a customer satisfaction goal of 90%.• Measured complaint activity, inquiries, and communicated consumer and product quality issues to the organization to improve customer satisfaction.• Expanded the customer base using strategies to attract new customers and retain existing ones.• Conducted audits with the team to check processes, procedures, and policies. Developed scripts to improve communication with clients.• Created, analyzed, and reported KPIs. • Led and coached a team mapping and creating of work procedures. Show less

Aracaju, Sergipe, Brazil

• Used agile methodologies to manage new projects.• Continuous Improvement project (Kaizen) accomplished more than 90% of the goal in the audit.• Used the Six Sigma improvement methodology to create and improve processes and routines.• Responsible for internal and external audit checking and improving processes.• Implemented the 5S’s methodology in the company. • Conducted and daily meetings with the team to communicate about safety and health proceduresand reporting… Show more • Used agile methodologies to manage new projects.• Continuous Improvement project (Kaizen) accomplished more than 90% of the goal in the audit.• Used the Six Sigma improvement methodology to create and improve processes and routines.• Responsible for internal and external audit checking and improving processes.• Implemented the 5S’s methodology in the company. • Conducted and daily meetings with the team to communicate about safety and health proceduresand reporting KPIs. Show less

Aracaju, Sergipe, Brazil

• Map and creation process flow.• Application of Scrum Agile methodology integrating the team.• Implement Task Manager Software among the team, increasing productivity and project organization.

Aracaju, Sergipe, Brazil

• Scrum master and project owner in consulting projects, training teams, and methodology applications. • Mapping processes using system Bizage and Microsoft Visio. • Responsible for weekly reports about the task's progress. • Improvements in processes seeking greater productivity in companies. • Mapping and creation process flow. • Implementation of Task Manager Software among the team, increasing productivity

Bachelor'S Degree, Production Engineering

Activities and Societies: Research and projects development. Continuous Improvement, Quality, Logistics, Administration, Business, Sales.

Certificate In Business, Business Administration And Management, General

Diploma Of Education, Client Service And Sales

Course ending in December 2023