It Administrator, It Manager
CurrentJoined this medical device manufacturing company initially as a Junior IT administrator, supporting a small server infrastructure in addition to helpdesk responsibilities. Achieved swift upward growth, transitioning to a senior level role to offer relief to existing administrator, eventually becoming the primary IT specialist at the company.Key Responsibilities & Contributions:- Oversee the continuous functionality, stability, reliability, and security of IT infrastructure, maintaining communication with multiple internal departments to complete tasks including routine server and network maintenance, preparation of new server technologies, and updates to existing infrastructure elements.- Manage the full suite of administrative processes for Exchange servers, including management of mailboxes, permissions, access credentials, transport rules, spam filtering, MFA, and other key elements.- Coordinate and create multiple reports in Salesforce for large-scale customer and inventory databases, exercising a versatile skill set in information management.- Offer collaborative mentorship to company-wide junior technicians, promoting regulatory compliance and responsible performance of fundamental technical tasks as a leader and educator.- Work alongside the service department, directly involved with customers, manage WAN-based client servers, and provide instructions to the service team through the writing of procedures or direct education.- Maintain the flow of communication to the company departments pertaining to scheduled downtimes and shutdowns, with timely and informative e-mail bulletins and/or phone correspondence.
