Responsibilities:„ Identified and developed goal setting progress,collaborating with clients to establish achievable goals,monitoring progress, and making necessary adjustments.„ Led support coordination for an assigned caseload,providing best-practice support to clients based on theirindividual support plans, meeting all specified needs.„ Assisted clients in building connections with thecommunity and systems of support to enable greaterindependence and social and economic participation.„ Provided informal counselling with active listening andstrong ability to empathise with clients and cultivate trust.„ Collaborated with management and key stakeholders toensure clients receive eligible entitlements.„ Managed crisis situations, providing immediate assistance,and employing effective de-escalation techniques.„ Led collaborative meetings to guide clients and supportworkers in setting and maintaining boundaries,emphasising independence and professionalism.„ Maintained accurate and confidential client records,documenting interventions, and developed reports.Achievements:„ Accompanied a client to court, effectively working with asupportive team to ensure the client’s voice was heard andadvocated for a fair decision.„ Successfully optimised support and services for individualswith disabilities by participating in NDIS plan reviews toevaluate and identify evolving needs, resulting in enhancedindependence and overall quality of life for clients.

Responsibilities:„ Complete needs assessment and develop a case plan toprovide advocacy and support to clients and families.including support, information, referral, and advocacy.„ Ensure all client data is captured and correct andavailable for progress reporting.„ Provide education services to clients to increase knowledgeand skills to help them manage personal and professionalchallenges and future plans, and live their best lives.„ Adhere to organisational Health, Safety and Environmentrequirement and the policies and procedures of WHFS.„ Establish relationships with external community serviceproviders and stakeholders.Achievements:„ Assisted a client with autism in understanding andaccessing Centrelink benefit support, providing guidancethroughout the process to ensure their needs were met.„ Encouraged a client with an intellectual disability toimprove health habits by engaging in weekly gym sessions,swimming classes, and walking exercises together,supporting their participation and progress..„ Provided support to a non-verbal client with disabilitywho was injured by glass, taking him to hospital andadvocating on his behalf, ensuring he received thenecessary medical attention and support.

Responsibilities:„ Provided support and emotional intelligence services tovulnerable people, working closely with family, groups andthe community.„ Provided informal counselling with active listening andstrong ability to empathise with clients and cultivate trust,fostering a supportive environment.„ Identified and developed goal setting progress,collaborating with clients to establish achievable goals,monitoring progress, and making necessary adjustments.„ Promoted leadership and good communication, guidingteams in organising/developing tasks.Achievements:„ Effectively supported a colleague involved in an incidentwith a visitor suffering from bipolar disorder. De-escalatedthe situation, provided space and assistance to the visitor,and conducted a debriefing session with the colleague toensure their well-being and understanding of the situation.