- Lead team to deliver top-notch customer service, enhancing call center operations and member satisfaction.- Coach and develop team members, ensuring continuous growth and high performance.- Oversee daily operations with effective quality and people management, reducing member complaints.- Handle hiring, onboarding, and training, ensuring seamless integration of new employees.- Implement employee engagement initiatives, boosting morale and productivity.

- Led high-volume contact center, enhancing client experiences through effective management and training.- Supported recruitment, hiring, and training processes, ensuring optimal team composition.- Resolved customer escalations promptly, maintaining high satisfaction levels.- Supported onboarding and training programs for agents and leaders.- Strengthened team morale and performance through proactive leadership.- Energized team to exceed sales goals through dynamic… Show more - Led high-volume contact center, enhancing client experiences through effective management and training.- Supported recruitment, hiring, and training processes, ensuring optimal team composition.- Resolved customer escalations promptly, maintaining high satisfaction levels.- Supported onboarding and training programs for agents and leaders.- Strengthened team morale and performance through proactive leadership.- Energized team to exceed sales goals through dynamic leadership.- Boosted team productivity by implementing efficient workflow processes.- Enhanced agent skills with tailored coaching, lifting team performance. Show less

- Managed full-cycle recruitment for Aritzia Concierge, enhancing candidate experience and efficiency.- Collaborated with hiring managers to refine criteria, improving candidate quality and fit.- Screened resumes and conducted virtual assessments, ensuring top candidates progressed.- Improved recruitment processes, leading to measurable increases in hiring efficiency.- Engaged with diverse candidates, fostering an inclusive workplace culture.

- Monitored client traffic, optimized agent placement, enhancing resolution times across channels.- Provided coaching to associates, ensuring high-level customer satisfaction and ongoing development.- Managed and resolved escalated client matters, demonstrating strong conflict resolution skills.- Utilized problem-solving abilities to address complex customer concerns effectively.- Boosted customer satisfaction by leading a team to streamline floor operations at Aritzia.-… Show more - Monitored client traffic, optimized agent placement, enhancing resolution times across channels.- Provided coaching to associates, ensuring high-level customer satisfaction and ongoing development.- Managed and resolved escalated client matters, demonstrating strong conflict resolution skills.- Utilized problem-solving abilities to address complex customer concerns effectively.- Boosted customer satisfaction by leading a team to streamline floor operations at Aritzia.- Monitored and analyzed customer interactions to refine service delivery, achieving higher engagement. Show less

Throughout my high school years and my pursuit of a Bachelor's degree at the University of British Columbia, I dedicated myself to a dual commitment involving academic excellence and employment in various physical & virtual (call centre) retail settings, including notable names like TownShoes, BoysCo, and Aritzia. Taking on both individual-contributor and leadership roles, I honed a diverse set of skills. These encompass, yet extend beyond, effective communication, adept customer relationship… Show more Throughout my high school years and my pursuit of a Bachelor's degree at the University of British Columbia, I dedicated myself to a dual commitment involving academic excellence and employment in various physical & virtual (call centre) retail settings, including notable names like TownShoes, BoysCo, and Aritzia. Taking on both individual-contributor and leadership roles, I honed a diverse set of skills. These encompass, yet extend beyond, effective communication, adept customer relationship management, skillful sales strategy and coaching, precise time management, organizational finesse, problem-solving prowess, meticulous attention to detail, and a proactive self-starting approach. Show less