Daniela Nunes Email & Phone Number

Moncton, NB, CA

Moncton, New Brunswick, Canada

• Provided comprehensive support to project managers through meticulous review of report deliverables, ensuring adherence to client requirements and facilitating seamless submission processes.
• Employed adept skills in navigating multiple internal company systems, effectively streamlining workflow and enhancing operational efficiency.
• Assisted technical staff during field assignments, furnishing precise information for various tradeshow projects, thus contributing to their successful execution.
• Demonstrated exceptional organizational prowess by efficiently coordinating travel itineraries and arrangements.

Moncton, New Brunswick, Canada

• Successfully assisted over 70,000 customers in finding products and resolving queries, achieving a 90%+ customer satisfaction rate.
• Displayed exceptional organizational skills by supporting the team with shelf-stocking and meticulous display arrangement, leading to a notable 10% increase in sales.
• Accurately processed over 300 transactions daily, including cash, gift cards, and refunds, with an error rate of less than 1%, while also providing exemplary customer service by offering bagging, boxing, and.
• Proactively welcomed costumers and diligently enforced safety guidelines in adherence to COVID protocols, creating a secure and pleasant shopping experience for an average of 1800 customers on a weekly basis.

Recife, Brazil

• Successfully managed multiple branches in Northeast area, resulting in increased productivity and revenue growth.
• Mentored and trained management and supervisors, improving team performance and reducing staff turnover.
• Prepared and delivered performance education reports to upper administration, showcasing key achievements and identifying areas for improvement.
• Collaborated seamlessly with department heads to establish and track company goals and key performance indicators (KPIs), successfully attaining 100% of targeted objectives.
• Optimized profits across supervised branches through effective cost management and revenue generation strategies.
• Conducted extensive market research to identify and capitalize on new opportunities, leading to an expanded presence in the market.

Recife, Brazil

• Prospected and registered 1800+ students, achieving a 30%+ increase in enrollment rates.
• Trained 200+ staff and consulted 12 branches, improving overall performance and productivity.
• Provided comprehensive administrative support to the Branch Manager, ensuring streamlined operations and prompt decision-making.
• Managed student contracts ranging from one to four years, ensuring compliance and timely renewals.
• Consistently ranked as the top regional seller for 18 consecutive months, generating over 500 new student prospects and securing 50+ partnership agreements.
• Prepared and presented monthly follow-up reports to branch manager, highlighting key achievements and areas for improvement.

Recife, Brazil

• Advised VP and Quality Supervision, leading to a 15% improvement in operations.
• Executed Internal Monitoring Plan (PDCA), ensuring compliance with industry standards and regulations.
• Monitored and achieved 90% of board and manager's project goals within specified deadlines.
• Contributed technical expertise to national and international Heritage and Tourism projects, resulting in revenue increase.
• Created high-level management reports, summarizing key performance metrics and insights.
• Achieved a customer satisfaction rating of 95%+ through customer service improvement efforts.

Olinda, Brazil

• Successfully managed several projects for tourism development, social inclusion, underprivileged and indigenous communities, meeting all deadlines and budget constraints and ensuring stakeholder satisfaction.
• Fostered strong relationships with a diverse range of stakeholders, resulting in better collaboration and the achievement of social inclusion project goals.
• Developed and implemented strategic plans that aligned with organizational objectives, effectively maximizing available resources.
• Secured funding by writing compelling proposals and securing donor support to support project initiatives.
• Conducted thorough analysis of program data, enabling data-driven decision-making and the production of high-quality reports.

Recife, Brazil

• Developed and implemented cultural initiatives, resulting in enhanced audience engagement.
• Led and managed a team of cultural experts, ensuring seamless and punctual project delivery.
• Prepared comprehensive management reports, offering valuable insights and future project recommendations.
• Prepared high-level management reports, providing insights and recommendations for future projects.
• Supervised stage and executive assistance, ensuring efficient operational processes and timely execution.
• Successfully negotiated concerts and shows with Pernambuco City Halls, generating revenue exceeding $100K.

Recife, Brazil

• Coordinated teams of researchers, ensuring timely completion of research projects.
• Conducted thorough reviews of questionnaires to guarantee the accuracy and relevance of collected data.
• Guided and trained teams to approach research subjects, resulting in improved response rates.
• Successfully motivated team members, leading to increased productivity and job satisfaction levels.

Postgraduate Degree, Digital Marketing

Postgraduate Degree, Business Administration And Management, General

Activities and Societies: Entrepreneur Journey (2015); Amateur Movie Event Launch - Project (2015); Politic Debate (2015); Photograph.

Postgraduate Degree, Cultural Project Management

Postgraduate Degree, Art History, Criticism And Conservation

Bachelor'S Degree, Tourism

Volunteer in Projects: "Olinda's Bells", "Clean Beach - Paulista/PE". Award of "Most Active Student in Tourism Area"