• Drive new revenue and expand the existing footprint by bringing on new prospects and clientele through brandawareness, education, and selling skills.● Identify and prospect new and potential clients through cold/warm calls, referrals, LinkedIn, Associations, andPartnerships.● Maintain and expand relationships with existing clients, by acquiring a thorough understanding of customers’ industryand business pain points and cultivating relationships with key customers.● Conduct periodic marketing and sales calls as directed by Director of Sales and Business Development.● Respond to clients and co-workers in a timely manner and emphasize responsiveness to staff to ensure timely responses to clients.● Provides work guidance, direction, and leadership for all departmental project team members, as needed.● Participates in Sales Meeting/huddles twice daily.● Provides assistance to direct supervisor with any duties needing assistance.● Works independently, applying intensive and diversified knowledge in broad areas of assignments.

• Set up over 10 new customer accounts each week, establish customer credit and set up payment accounts.• Manage and record all leads from outbound telephone marketing.• Answer an average of 15 incoming customer calls daily to answer product questions. • Adapted sales techniques to specific clients and promoted products based on individualized client needs.• Created effective organizational systems for reports, agendas, contracts and sales records.• Collaborate with marketing teams to develop personalized, data-driven content for targeted account-based marketing campaigns.• Implement and manage automated sales processes, including chatbots and AI-assisted customer interactions, to streamline the sales funnel.• Participate in cross-functional innovation teams to develop new sales methodologies and adapt to evolving market conditions.

• Prospect, qualify, and close new business opportunities.• Prepare and present proposals and pitches to potential clients.• Develop and maintain a thorough understanding of the company’s products and services.• Utilize CRM software to track sales activity and performance.• Successfully achieve sales goals by developing and implementing a strategic sales plan.• Develop strong business relationships with clients, increasing sales by 40% in one year.• Cultivate long-term relationships with a base of 500+ clients, consistently exceeding sales targets by at least 15% each quarter.• Collaborate closely with the product team to communicate customer needs, leading to the rollout of new ad product features.• Efficiently manage multiple tasks, closing an average 20 deals per month, while maintaining 95% customer satisfaction.

• Represent various brands and their products to customers in a positive, enthusiastic manner.• Relay customer feedback to the company in anticipation of improving products and services.• Generate ideas to maximize sales and achieve or exceed sales goals.• Host various liquor/beer/wine samplings, establish relationships with a variety of store managers/staff, and attend multiple brand sponsored events.• Take photographs of consumers while sampling the brand’s products and of the event/demo setup location.• Spread brand awareness to all consumers participating in demo/event, and encourage referrals.

• Manage an assigned key account list consisting of 50 influential accounts via education, brand building activities and relationship management.• Represent the brand at key marketing and promotional brand activations (ex. tequila/mezcal tastings, experiential events, etc.).• Educate and reinforce brand attributes with key distributor partners of the Proximo Spirits agave portfolio.• Educate sampling staff/trade on the featured brands via category knowledge, brand touchpoints, production processes, and taste profiles.• Curate and execute relevant brand programming based on key brand initiatives and milestones to keep educational content dynamic and engaging with the target audience.• Answer consumer and trade questions while building their base of tequila and mezcal category knowledge.

• Set up and break-down of events and liquor tastings at various liquor stores.• Supported over 100+ events annually, which ranged from less than a dozen participants to thousands of participants.• Developed and maintained reporting procedures for tracking the effectiveness of various locations and programs.• Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.• Oversight of all inventory and control of food and beverage requirements, including alcohol, sanitation and safe-serve certifications.• Constantly engaging with customers entering retail stores or events, to offer different liquor tastings, as well as informing them about the promotions of particular brands.• Organized and reorganized tastings schedule according to the date, weather, clients, and the situation of attractions.• Greeting and assisting customers, by answering any additional questions and requests.• Developing and executing strategies to enhance and maintain sales and productivity, and to eliminate or improve the unproductive aspects of current strategies.• Assisting in the development of marketing campaigns to increase sales.• Marketed business and program solutions to customers based on client's PMP guidelines and specific requests for promo advertisement.

• Promotes brand names, products and services and represents the company in a positive way. • Interacts with customers and sales prospects to increase sales volume.• Works with other team members and business partners.• Performs other marketing duties relevant to promoting the brand.• Generates public interest in the brand and provides complete information about the brand when prospective customers ask questions.• Assists managers with the implementation of marketing campaigns.• Provides information to the company on sales opportunities in a particular company.• Gives out free samples and tastings of the product to customers.• Exceeds department and event sales goals.• Shares ideas with supervisors regarding new ways to market the brand and establishes regular customers.• Maintains a customer database and makes regular contacts.• Trains newly hired ambassadors and ensures correct set up and break down displays of the brand are in place.• Keeps selling environment neat and clean, particularly when working with food and beverage products.• Tracks and restocks inventory, and completes final sales reports and event recaps.• Provides customer feedback regarding the brand to sales managers.

• Attend product launches and promotional events for various brands and products, spreading brand awareness by educating customers • Develop and build relationships with vendors, venue providers and brands/clients with scheduled promotional events. • Manage and consistently update social media accounts, creating and promoting content for brands, in order to maintain a strong online presence and reach unlimited potential consumers.• Create innovative promotional event marketing strategies and give verbal and visual presentations to consumers.

• Attend product launches and promotional events for various brands and products, spreading brand awareness by educating consumers about product features and brand values. • Develop relationships with vendor and venue providers.• Enthusiastically promote new products to customers, making sure to always provide excellent customer service.• Manage relationship building with clients, superiors, coworkers, customers and other business professionals.

• Promotes brand names, products and services and represents the company in a positive way. • Interacts with customers and sales prospects to increase sales volume.• Works with other team members and business partners.• Performs other marketing duties relevant to promoting the brand.• Generates public interest in the brand and provides complete information about the brand when prospective customers ask questions.• Assists managers with the implementation of marketing campaigns.• Provides information to the company on sales opportunities in a particular company.• Gives out free samples and tastings of the product to customers.• Exceeds department and event sales goals.• Shares ideas with supervisors regarding new ways to market the brand and establishes regular customers.• Maintains a customer database and makes regular contacts.• Trains newly hired ambassadors and ensures correct set up and break down displays of the brand are in place.• Keeps selling environment neat and clean, particularly when working with food and beverage products.• Tracks and restocks inventory, and completes final sales reports and event recaps.• Provides customer feedback regarding the brand to sales managers.

• Generate leads to help increase brand awareness and sales, by bringing brands to life. • Capture audiences with marketing events and demonstrations.• Offer and serve beverage samples, or food items, to consumers attending events in grocery stores, nightclubs, golf tournaments, trade shows, festivals and premier/private events. • Push sales of products offered and/or sampled; • Protect establishment and customers by adhering to sanitation, safety and alcoholic beverage serving and consuming policies. • Promote products with accurate, extensive knowledge of brand represented, while engaging with clients and customers.• Represent brands in a professional and positive manner, to ensure an exceptional first impression for prospective customers.

• Maintained a genuine desire to interact with, and invest in the outcome of each customer experience.• Help solve customer issues and concerns by using problem solving and time management skills, to achieve the best possible desired resolution and/or outcome. • Maintained a professional demeanor and ensured the highest level of customer service and satisfaction was provided to each and every customer.• Effectively sold company products and services to a broad customer base and built great working relationships with co-workers, clients and customers.• Explained all benefits and details of specified products, concisely detailing prices, offerings, and company policies.• Maintained continued education and up-to-date knowledge of all existing and new products and services, to ensure correct and updated information is provided to every customer.• Helped solve customer issues and concerns, while achieving the best possible solution to their concerns.• Maintained a professional demeanor and ensured the highest level of customer service and satisfaction during every customer interaction.• Achieve and exceed daily goals and quotas, set as part of a larger effort to drive measurable sales for the company's success.• Provided any other assistance needed with purchasing new products, adding new services or making changes to their existing orders or services.

• Handled a high volume of calls in a timely manner for customers requiring assistance or technical support with their Turbo Tax account questions, billing and/or software issues.• Worked under pressure to get call volume down and meet monthly client quotas and goals, for customer satisfaction, call time, transfer rate, etc.• Gathered information required to be able to assist customers with their questions and/or issues.• Coordinate with other departments when needed, in order to ensure best possible resolution and outcome for any possible issues customers may have.• Present a calm and professional attitude, as well as providing excellent customer service, in even the most high pressure and/or stressful situations.• Strive to consistently meet, and exceed, department goals of providing superior service to every caller.• Documenting all details during customer contact, accurately and efficiently, within specified guidelines.

• Trained new-hire employees on warehouse equipment operations and safety protocols.• Promoted and monitored safety policies and practices among entire inbound department, enforcing appropriate handling and use of equipment and products.• Maintained top performance standards while working in extreme hot and cold warehouse temperatures.• Utilized interpersonal and communication skills to facilitate a productive and collaborative work environment• Recommended and implemented measures to improve worker motivation, equipment performance, work methods, and/or customer services.

• Greeted customers as they arrived and ensured their seating arrangements were sorted out.• Presented menus and described items, attempting to upsell complementing items off the menu.• Took orders for beverages and food and ensured accuracy by repeating them to guests for confirmation.• Created cocktails and other drinks by mixing correct ingredients, and garnished them before serving. • Carried trays of food and beverages to guests and placed items in front of them.• Took and processed cash or credit card payments.• Thanked customers for their business in a courteous manner and in accordance with company training.

• Greeted customers as they arrived and ensured their seating arrangements were sorted out.• Presented menus and described items, attempting to upsell complementing items off the menu.• Took orders for beverages and food and ensured accuracy by repeating them to guests for confirmation.• Created cocktails and other drinks by mixing correct ingredients, and garnished them before serving. • Carried trays of food and beverages to guests and placed items in front of them.• Took and processed cash or credit card payments.• Thanked customers for their business in a courteous manner and in accordance with company training.

• Displayed ability to exude confidence and enthusiasm while communicating with others.• Worked weekend events, such as Trade Shows and festivals; as well as retail settings throughout the territory.• Constantly engaged and led conversations with attendees about the benefits of replacing their windows and doors with energy efficient Renewal by Andersen products.• Successfully showed ability to master my responsibility of obtaining leads and scheduling free in-home consultations.• Ensured the company's lead acquisition goals were met by continuing to engage all potential customers, even after successfully meeting personal/individual goals for myself.• Maintaining a "team player" attitude and atmosphere to ensure the success of all team member's while working as a team and independently, with little to no supervision.• Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.

• Maintained customer records by updating account information.• Positively took ownership of customer interactions, with a dedication to resolving their technology issue.• Resolved product or service problems by clarifying the customer's complaint, determining the cause ofthe problem, selecting/explaining the best solution, and expediting correction or adjustment.• Maintained a strong customer-service orientation with the ability to exhibit courteous telephoneetiquette, empathy, patience and professionalism.• Managed multiple computer programs and applications, running simultaneously.• Worked independently with minimal supervision, as well as functioning as a member of our virtual team.• Assisted customers with account authorization, processing refund requests, promotion/discount codes,troubleshooting and resolving advanced technical issues

- Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling.- Improved employee and client retention rates through active communication and problem-solving efforts.- Continued education in management, organization and team-building skills.- Managed employee schedules and troubleshoot scheduling conflicts as they arise.- Ordered supplies and equipment as needed.- Establish team atmosphere through leadership and employee development.

- Took customers’ food and drink orders.- Ensured that all orders are accurate and brought to each table in a timely manner.- Suggested appetizers and meals to customers based on the menu and specials.- Worked closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.- Confirmed orders with the chefs and bartenders whenever a clarification is requested.-Assisted with setting tables and rearranging tables to accommodate larger parties.- Responded to additional patron requirements by inquiring of needs; observing dining process.- Maintained table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.- Concluded guests’ dining experience by acknowledging choice of restaurant and inviting them to return.- Obtained revenues by totaling charges, issuing bills, accepting payments, and returning change or credit card and signature slip to patrons.

- Provided high-quality, exceptional, and fast service.- Maintained a professional tone of voice and vocabulary, at all times, including during peak rush hours.- Assisted guests with making menu choices in an informative and helpful fashion.- Regularly checked on guests to ensure satisfaction with each food course and any beverages. - Assisted other servers and dining room hosts and quickly responded to guests' needs. - Communicated with customers regarding orders, comments, and complaints, in order to resolve any possible issues.- Suggested additional items to customers, as appropriate, to increase restaurant sales. - Consistently adhered to quality expectations and standards. - Received frequent customer compliments for going above and beyond normal required duties.