Danielle Harper Email & Phone Number

Grand Prairie, TX, US

• Drive new revenue and expand the existing footprint by bringing on new prospects and clientele through brandawareness, education, and selling skills.
• Identify and prospect new and potential clients through cold/warm calls, referrals, LinkedIn, Associations, andPartnerships.
• Maintain and expand relationships with existing clients, by acquiring a thorough understanding of customers’ industryand business pain points and cultivating relationships with key customers.
• Conduct periodic marketing and sales calls as directed by Director of Sales and Business Development.
• Respond to clients and co-workers in a timely manner and emphasize responsiveness to staff to ensure timely responses to clients.
• Provides work guidance, direction, and leadership for all departmental project team members, as needed.

• Set up over 10 new customer accounts each week, establish customer credit and set up payment accounts.
• Manage and record all leads from outbound telephone marketing.
• Answer an average of 15 incoming customer calls daily to answer product questions.
• Adapted sales techniques to specific clients and promoted products based on individualized client needs.
• Created effective organizational systems for reports, agendas, contracts and sales records.
• Collaborate with marketing teams to develop personalized, data-driven content for targeted account-based marketing campaigns.

Fort Worth, US

• Prospect, qualify, and close new business opportunities.
• Prepare and present proposals and pitches to potential clients.
• Develop and maintain a thorough understanding of the company’s products and services.
• Utilize CRM software to track sales activity and performance.
• Successfully achieve sales goals by developing and implementing a strategic sales plan.
• Develop strong business relationships with clients, increasing sales by 40% in one year.

Scottsdale, Arizona, US

• Represent various brands and their products to customers in a positive, enthusiastic manner.
• Relay customer feedback to the company in anticipation of improving products and services.
• Generate ideas to maximize sales and achieve or exceed sales goals.
• Host various liquor/beer/wine samplings, establish relationships with a variety of store managers/staff, and attend multiple brand sponsored events.
• Take photographs of consumers while sampling the brand’s products and of the event/demo setup location.
• Spread brand awareness to all consumers participating in demo/event, and encourage referrals.

New Berlin, WI, US

• Manage an assigned key account list consisting of 50 influential accounts via education, brand building activities and relationship management.
• Represent the brand at key marketing and promotional brand activations (ex. tequila/mezcal tastings, experiential events, etc.).
• Educate and reinforce brand attributes with key distributor partners of the Proximo Spirits agave portfolio.
• Educate sampling staff/trade on the featured brands via category knowledge, brand touchpoints, production processes, and taste profiles.
• Curate and execute relevant brand programming based on key brand initiatives and milestones to keep educational content dynamic and engaging with the target audience.
• Answer consumer and trade questions while building their base of tequila and mezcal category knowledge.

Miami, Florida, US

• Set up and break-down of events and liquor tastings at various liquor stores.
• Supported over 100+ events annually, which ranged from less than a dozen participants to thousands of participants.
• Developed and maintained reporting procedures for tracking the effectiveness of various locations and programs.
• Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
• Oversight of all inventory and control of food and beverage requirements, including alcohol, sanitation and safe-serve certifications.
• Constantly engaging with customers entering retail stores or events, to offer different liquor tastings, as well as informing them about the promotions of particular brands.

Media, PA, US

• Promotes brand names, products and services and represents the company in a positive way.
• Interacts with customers and sales prospects to increase sales volume.
• Works with other team members and business partners.
• Performs other marketing duties relevant to promoting the brand.
• Generates public interest in the brand and provides complete information about the brand when prospective customers ask questions.
• Assists managers with the implementation of marketing campaigns.

Tempe, Arizona, US

• Attend product launches and promotional events for various brands and products, spreading brand awareness by educating customers
• Develop and build relationships with vendors, venue providers and brands/clients with scheduled promotional events.
• Manage and consistently update social media accounts, creating and promoting content for brands, in order to maintain a strong online presence and reach unlimited potential consumers.
• Create innovative promotional event marketing strategies and give verbal and visual presentations to consumers.

• Attend product launches and promotional events for various brands and products, spreading brand awareness by educating consumers about product features and brand values.
• Develop relationships with vendor and venue providers.
• Enthusiastically promote new products to customers, making sure to always provide excellent customer service.
• Manage relationship building with clients, superiors, coworkers, customers and other business professionals.

Miami, FL, US

• Promotes brand names, products and services and represents the company in a positive way.
• Interacts with customers and sales prospects to increase sales volume.
• Works with other team members and business partners.
• Performs other marketing duties relevant to promoting the brand.
• Generates public interest in the brand and provides complete information about the brand when prospective customers ask questions.
• Assists managers with the implementation of marketing campaigns.

• Generate leads to help increase brand awareness and sales, by bringing brands to life.
• Capture audiences with marketing events and demonstrations.
• Offer and serve beverage samples, or food items, to consumers attending events in grocery stores, nightclubs, golf tournaments, trade shows, festivals and premier/private events.
• Push sales of products offered and/or sampled;
• Protect establishment and customers by adhering to sanitation, safety and alcoholic beverage serving and consuming policies.
• Promote products with accurate, extensive knowledge of brand represented, while engaging with clients and customers.

Portland, Maine, US

• Maintained a genuine desire to interact with, and invest in the outcome of each customer experience.
• Help solve customer issues and concerns by using problem solving and time management skills, to achieve the best possible desired resolution and/or outcome.
• Maintained a professional demeanor and ensured the highest level of customer service and satisfaction was provided to each and every customer.
• Effectively sold company products and services to a broad customer base and built great working relationships with co-workers, clients and customers.
• Explained all benefits and details of specified products, concisely detailing prices, offerings, and company policies.
• Maintained continued education and up-to-date knowledge of all existing and new products and services, to ensure correct and updated information is provided to every customer.

Reno, Nevada, US

• Handled a high volume of calls in a timely manner for customers requiring assistance or technical support with their Turbo Tax account questions, billing and/or software issues.
• Worked under pressure to get call volume down and meet monthly client quotas and goals, for customer satisfaction, call time, transfer rate, etc.
• Gathered information required to be able to assist customers with their questions and/or issues.
• Coordinate with other departments when needed, in order to ensure best possible resolution and outcome for any possible issues customers may have.
• Present a calm and professional attitude, as well as providing excellent customer service, in even the most high pressure and/or stressful situations.
• Strive to consistently meet, and exceed, department goals of providing superior service to every caller.

Minneapolis, MN, US

• Trained new-hire employees on warehouse equipment operations and safety protocols.
• Promoted and monitored safety policies and practices among entire inbound department, enforcing appropriate handling and use of equipment and products.
• Maintained top performance standards while working in extreme hot and cold warehouse temperatures.
• Utilized interpersonal and communication skills to facilitate a productive and collaborative work environment
• Recommended and implemented measures to improve worker motivation, equipment performance, work methods, and/or customer services.

• Greeted customers as they arrived and ensured their seating arrangements were sorted out.
• Presented menus and described items, attempting to upsell complementing items off the menu.
• Took orders for beverages and food and ensured accuracy by repeating them to guests for confirmation.
• Created cocktails and other drinks by mixing correct ingredients, and garnished them before serving.
• Carried trays of food and beverages to guests and placed items in front of them.
• Took and processed cash or credit card payments.

• Greeted customers as they arrived and ensured their seating arrangements were sorted out.
• Presented menus and described items, attempting to upsell complementing items off the menu.
• Took orders for beverages and food and ensured accuracy by repeating them to guests for confirmation.
• Created cocktails and other drinks by mixing correct ingredients, and garnished them before serving.
• Carried trays of food and beverages to guests and placed items in front of them.
• Took and processed cash or credit card payments.

Cottage Grove, MN, US

• Displayed ability to exude confidence and enthusiasm while communicating with others.
• Worked weekend events, such as Trade Shows and festivals; as well as retail settings throughout the territory.
• Constantly engaged and led conversations with attendees about the benefits of replacing their windows and doors with energy efficient Renewal by Andersen products.
• Successfully showed ability to master my responsibility of obtaining leads and scheduling free in-home consultations.
• Ensured the company's lead acquisition goals were met by continuing to engage all potential customers, even after successfully meeting personal/individual goals for myself.
• Maintaining a "team player" attitude and atmosphere to ensure the success of all team member's while working as a team and independently, with little to no supervision.

• Maintained customer records by updating account information.
• Positively took ownership of customer interactions, with a dedication to resolving their technology issue.
• Resolved product or service problems by clarifying the customer's complaint, determining the cause ofthe problem, selecting/explaining the best solution, and expediting correction or adjustment.
• Maintained a strong customer-service orientation with the ability to exhibit courteous telephoneetiquette, empathy, patience and professionalism.
• Managed multiple computer programs and applications, running simultaneously.
• Worked independently with minimal supervision, as well as functioning as a member of our virtual team.

- Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling.- Improved employee and client retention rates through active communication and problem-solving efforts.- Continued education in management, organization and team-building skills.- Managed employee schedules and.

Houston, Texas, US

- Took customers’ food and drink orders.- Ensured that all orders are accurate and brought to each table in a timely manner.- Suggested appetizers and meals to customers based on the menu and specials.- Worked closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.- Confirmed orders with the.

- Provided high-quality, exceptional, and fast service.- Maintained a professional tone of voice and vocabulary, at all times, including during peak rush hours.- Assisted guests with making menu choices in an informative and helpful fashion.- Regularly checked on guests to ensure satisfaction with each food course and any beverages. - Assisted other.

Bachelor Of Business Administration, Business, Management, Marketing, And Related Support Services

Associate Of Arts - Aa, General Studies/Business