Danisa Concepcion Email & Phone Number

Manage day-to-day operations within the Transition 2 Excellence area of the Economic Services Department with emphasis on Family and Children’s Medicaid. Coordinate and effectively communicate with Supervisors in various areas of the Department of Community Resources. Communicate, update and hold quarterly conferences with team members to effectively monitor productivity and program expectations.Address performance, conduct, attendance and other issues as appropriate. Complete daily, weekly, monthly and quarterly program reports.Adhere to Local, State and Federal policies.Respond to emergency situations. Supervise a diverse team. Assist with the development of program procedures and expectations.Interview prospective candidates for Eligibility Specialist I and II positions.

Provide assistance to trainers of newly hired, newly promoted employees (including training or assistance with checking cases for practical period) in classroom and/or on a one-on-one setting on the program policies and procedures administered within the division.Coach and mentor newly hired and newly promoted employees on a one-on-one basis on County, State and Federal program policy and procedures; Work to effectively transition the employee from classroom to caseload.Interpret policies received from the State and work to implement policy changes, communicate program policy changes and impacts to management team for consideration, analyze upcoming policy changes.Check the work (case records) for new staff and review records for experienced staff on a case-by-case basis upon request of supervisors or management; Identify policy inconsistencies and training needs for staff and develop and conduct refresher training, Answer policy questions from staff; provide policy clarifications via email and through training at team and staff meetings.Review cases for accuracy and represent the county’s interpretation of policy at state and local hearings by serving in capacity of policy responsible person (PRP).Monitor, compile data, and provide updates on reports as assigned.

Managed day-to-day operations within the Case Management area of the Economic Services Department with emphasis on Family and Children’s Medicaid. Coordinated and effectively communicated with Supervisors in various areas of the Department of Social Services. Communicated, updated and held quarterly conferences with team members to effectively monitor productivity and program expectations.Addressed performance, conduct, attendance and other issues as appropriate. Complete daily, weekly, monthly and quarterly program reports.Adhered to Local, State and Federal policies.Responded to emergency situations. Supervised a diverse team. Assisted with the development of program procedures and expectations.Monitored, updated and assigned from the SSI Report and Adult Medicaid Spinoffs.Interviewed prospective candidates for Human Services Specialist I and II positions.

Provide assistance to trainers of newly hired, newly promoted employees (including training or assistance with checking cases for practical period) in classroom and/or on a one-on-one setting on the program policies and procedures administered within the division.Coach and mentor newly hired and newly promoted employees on a one-on-one basis on County, State and Federal program policy and procedures; Work to effectively transition the employee from classroom to caseload.Interpret policies received from the State and work to implement policy changes, communicate program policy changes and impacts to management team for consideration, analyze upcoming policy changes.Check the work (case records) for new staff and review records for experienced staff on a case-by-case basis upon request of supervisors or management; Identify policy inconsistencies and training needs for staff and develop and conduct refresher training, Answer policy questions from staff; provide policy clarifications via email and through training at team and staff meetings.Review cases for accuracy and represent the county’s interpretation of policy at state and local hearings by serving in capacity of policy responsible person (PRP).Monitor, compile data, and provide updates on reports as assigned.

Determined and re-determined client’s eligibility for public assistance in multiple Medicaid programsProcessed cases to ensure timely delivery of serviceAssisted customer by making referrals as needed to other agenciesMonitored Medicaid eligibility and provided assistance to consumer/caregiver to maintain Medicaid benefitsEvaluated, reviewed, and updated all changesConducted intake interviews to determine client’s eligibility for Medicaid programs