• Plan and implement the overall supply chain strategy• Collaboration with procurment, Operations, sales and customer service team• Suggest solutions for process improvements• Identify process bottleneck and implement solutions in a timely• Work with finance, sales, and procurement team to determine best vendors and distributors

Sales:• Maximize sales and achieve margin expectations• Contribute to the creation and delivery of the sales budget• Analyze & interpret financial data to drive performance• Communicate financial performance to the team• Minimize gaps and maximize stock availability• Manage promotions, product seasonality and events Customer Services:• Deliver the Company Customer Charter.• Ensure high standards of customer service & satisfaction are consistently delivered.• Deliver feedback to ensure the team are aware of store and individual performance using the current business tools.• Handle customer complaints in accordance with Company policy.Human Resources:• Identify training & development needs and manage statutory training requirements.• Conduct probationary and annual performance reviews.• Performance manage the team in accordance with company guidelines.• Process all Human Resources administration Financial Management:• Create reports, analyze and interpret retail data, like revenues, expenses and competition• Prepares financial reports by collecting, analyzing, and summarizing information and trends.• Reconciles financial discrepancies by collecting and analyzing account information.• Prepares payments by verifying documentation, and requesting disbursements

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments

• Development and circulation of new policies and processes in compliance with Customer Service standards• Communication of all internal circulation effectively and timely and to ensure the smooth functionality of communication Helpdesk• Co-ordination with teams within a department and other departments in order to prepare Monthly Management Reports• Preparation of monthly reports and analysis, and proposed training requirement for continuous improvement• Conduct training session with teams to improve the quality and compliance of Customer Service standards• Designing and maintaining of knowledge assessment database after consulting new company products, services, processes and telecom technologies• Conducting and finalizing the result of Knowledge Assessment KPI of customer services teams after responding and discussing the concerns raised by different department

• Evaluation of Contact Center and Service Center team as per Service Quality parameters• Conducting shift meeting with internal team, to ensure that Quality Unit and Customer Services staff are synchronized on the Evaluation standards and product information• Spot check assessment of Service Center.• Manage the quality parameters of customer services (Contact Center and Service Center)• Quality Clinic sessions with contact center staff • Feedback deliverence to Customer Services staff keeping in view both quality and quantitative parameters

• To manage team during shift and probe into the team issues.• To handle annoyed customers with customer handling skills and product knowledge • To resolve the issues of the customers through forwarding their complaints to the concerned department. • To develop customers’ interest in new packages and services.• To make the customer feel valued and esteem by employing courteous tone, and proactive services.