Bpo & Outsouring

Responsibilites:•Managing all the responsibilities of the assigned projects •Meet the targets set by the management and the clients •Work to achieve client’s expectations and contractual obligations•Verify and ensure that quality standards are met on the project•Deal with the future technological and staffing requirements •Delegate responsibilities to the team leads and set defined goals •Training and coaching of new staff•Interviewed and hired employees•Responsible for composing various types of reports•Conducted regular appraisals for employees•Created manuals and Standard Operating Procedures (SOP) for departments and projects•Responsible for verification of decisions of all applications submitted by Sales•Provided extensive training and better understanding of Sales policies to the team•Experienced working under immense pressure and ensured that targets are met in time in accordance with management’s requirement •Undertook added responsibilities and special assignments•Trained and coached new/existing staff•Assisted the team members to meet their individual targets •Provided morale boosting and built confidence of all the team members•Maintained discipline and professionalism among the team members•Identified and shared the best practices with the team

--Ensuring Quality Assurance standards are met company wide --Communicating and Collaborating internally with the management assigned to the projects to ensure the clients requirements are being met --Conduct monthly Training & Calibration sessions with the entire company