• Demonstrated technical expertise in server management, maintenance and troubleshooting to ensure high service uptime and quality technical support.• Played a key role in documenting infrastructure and automation processes, ensuring clear and up-to- date guidelines for future reference and knowledge sharing.• Collaborated with a cross-functional team to identify and resolve infrastructure issues and improve efficiency through effective communication and… Show more • Demonstrated technical expertise in server management, maintenance and troubleshooting to ensure high service uptime and quality technical support.• Played a key role in documenting infrastructure and automation processes, ensuring clear and up-to- date guidelines for future reference and knowledge sharing.• Collaborated with a cross-functional team to identify and resolve infrastructure issues and improve efficiency through effective communication and problem-solving.• Collaborated with development teams on contact deflection initiatives and complex technical issues.• Proficient in windows server administration, with expertise in configuration, management and recovery.• Experienced in Group policy administration, from creation to recovery, ensure efficient management of network policies and access controls Show less