Danish Kalim Email and Phone Number

• Managing entire IT operations with experience in setting up LAN, WAN based networks, Networking Devices Administration, System Administration, MS Azure and Office 365.• Administrating of Office 365 workloads (Exchange Online, SharePoint Online, OneDrive for Business and Teams)• Administrating of Druva inSync Cloud backup solution for backing up files, folders.• Administrating of Trend Micro Endpoint Security protection for all the enterprise systems. • Backing up files, folders, system state using Microsoft Azure Recovery Services.• Having knowledge of managing Virtual Machines, AAD, VNETs, Storage on MS Azure. • Assuring the IT meets the Service Level Agreement and the operation of IT infrastructure.• IT Asset Inventory Management / Process Documentation.• Preparing IT budget, technical assessment and implementation of new infrastructure.• Coordinating with various departments for smooth execution of IT related activities and IT service improvement plans.• Assessment of IT requirements of the organization in terms of software, hardware, and other peripherals, and handle procurement of the same.

• Managing entire IT operations with experience in setting up LAN, WAN based networks, Networking Devices Administration, System Administration, MS Azure and Office 365.• Administrating of Office 365 workloads (Exchange Online, SharePoint Online, OneDrive for Business and Teams)• Administrating of Druva inSync Cloud backup solution for backing up files, folders.• Administrating of Trend Micro Endpoint Security protection for all the enterprise systems. • Backing up files, folders, system state using Microsoft Azure Recovery Services.• Having knowledge of managing Virtual Machines, AAD, VNETs, Storage on MS Azure. • Assuring the IT meets the Service Level Agreement and the operation of IT infrastructure.• IT Asset Inventory Management / Process Documentation.• Preparing IT budget, technical assessment and implementation of new infrastructure.• Coordinating with various departments for smooth execution of IT related activities and IT service improvement plans.• Assessment of IT requirements of the organization in terms of software, hardware, and other peripherals, and handle procurement of the same.

Worked with the Bill & Melinda Gates Foundation on the payroll of Linkaxis Technologies.• Managing day to day Technical Operations, IT support requests and resolution workflow for technical operation issues.• Maintaining the network infrastructure LAN/WAN and handling the installation, migration and configuration of network client workstations and resolving the hardware as well as networking problems of different clients.• Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software.• Providing SharePoint support that includes creation of workspace, document library for users and managing their permissions.• Installation, configuration, and administration of Windows 7/8.1/10 client OS.• Operating system updates and security patches through Microsoft SCCM 2007.• Monitoring performance of Windows Server Environment and take proactive measures to prevent impacts.• Performed installation and configuration of printers, Antivirus updates and virus protection.• Preparing and maintain process, procedures and work instructions documents on various softwares and server platforms.• Installation and configuration of Dell Dirac remote interfaces for remote server access.• Familiar with Data Center environment like Servers deployment, cabling and labelling, maintain AC cooling, power and UPS monitoring.• Responsible for managing and maintaining incident Management, change management and service request management through Microsoft Service Manager 2012. • Responsible for managing AV system and providing support for audio and video conferencing by using event management system.• Interacting with various vendors for sourcing products and solutions for certain machines.