Key Responsibilities:Service Relationship Manager at Axis Bank with comprehensive experience in managing Forex card operations.Handling inward and outward remittance as well as forex cards, investigating fraud cases, and providing exceptional service to Priority and HNI customers. Proven ability to effectively resolve customer complaints and deliver top-tier service.Generating referrals and leads of new customers for the sale of the bank’s products.I efficiently handle deceased claim cases, ensuring a smooth and compassionate process for customers.Effectively pitch and cross-sell financial products, including fixed deposits, current accounts, and savings accounts, while also recommending suitable mutual funds and insurance products to meet customer needs and enhance their financial portfolio.I proficiently handle RE-KYC processes and account mergers, ensuring seamless service for customers.Daily entry of interaction with customers in the bank’s CRM system.I also monitor suspicious transactions and detect potential fraud, ensuring the security and integrity of customer accounts.Maintain and manage well-developed professional knowledge of entire products and services line offeredHandling the high value of transactions of current and saving accounts

Key responsibilities:resolving client queries pertaining to accounts, investment, handling of inventory like IKIT, Debit Cards, Cheque Book, Deposit Confirmation Advice etc.Completion of Re-KYC of all the NRI ClientsMoving NRI and HNI Customers to digital channelManaging and handling NRI Clients by providing timely services, thus enhancing the customer experience and building their banking relationship.Processing Requests pertaining to FCNR Creation, Fixed DepositCross sell of Health Insurance and Life Insurance to the Mapped Customers

Provide exceptional customer service over the phone by addressing inquiries, resolving issues, and offering information on banking products and services.Assist customers with account-related tasks such as balance inquiries, transaction history, fund transfers, and updating personal information.Promote and cross-sell banking products and services, including credit cards, loans, savings accounts, and insurance, to meet sales targets and enhance customer portfolios.Stay updated with the latest banking products, services, and policies to provide accurate information and recommendations to customers.Proficiency in pitching and cross-selling financial products to meet customer needs and achieve sales targets.Worked in the Auto Loan Department at ICICI Bank, consistently surpassing sales targets and delivering exceptional results

Conduct surveys, interviews, and collect data using digital devices such as tablets, smartphones, or computers.Gather accurate and complete information from respondents.Maintain detailed and organized digital records of collected data.Ensure all data is stored securely and is easily accessible for analysis and reporting.Participate in training sessions to stay updated with data collection methods and tools.Work closely with supervisors and other team members to ensure smooth data collection processes.Recording data from surveys or questionnaires on paper forms or computer tablets for statistical analysis