Optimized sales through effective customer experience and selling techniques

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.Ensure service delivered to our customers meets contractual Key Performance Indicator (’KPIs’) and financial expectations.Communicate expectations to employees and provide timely updates.

Worked as Process Developer in Account Payable for Media bills Payable.

Handles customer concerns, disputes, and other major issuesOversees day– to-day customer relations functionsFacilitates learning and development among the junior customer representativesHandling escalations of the customers at L2 Level.