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Achievements:•Successfully devising innovative strategies and techniques to achieve impressive sales growth•Substantially increasing sales in the UK branch, by over 33% each month over 8 months from £360k/month to £480k/month. •Consistently exceeding targets based on conversion, average order value, sales value and revenue•Reducing write-off/refund rates by introducing strict quality control processes from 37% to under 10%•Increasing Initial Average Deposit rates from… Show more Achievements:•Successfully devising innovative strategies and techniques to achieve impressive sales growth•Substantially increasing sales in the UK branch, by over 33% each month over 8 months from £360k/month to £480k/month. •Consistently exceeding targets based on conversion, average order value, sales value and revenue•Reducing write-off/refund rates by introducing strict quality control processes from 37% to under 10%•Increasing Initial Average Deposit rates from 18% to over 30%•Introducing and developing a stable management team, creating a model for growth, and allowing personal promotion•Selected to train the new sales office in Dubai along with UK working closely with Global Sales Trainer.•Developed and Integrated KPI schemes, Bonus structures in order to ensure that the branch heads in upward spiral.•Developed and influenced brand new script which helped the new starters hit the ground running and older members of the team to dramatically improve their performance and efficiency.•Introduced weekly training workshops to constantly monitor and polish sales skills.•Introduced and started brand new sub-sales team which became the strongest in the branch within 3 monthsResponsibilities:•Fully accountable for the day-to-day operations of the inbound/outbound telesales team and ensuring the achievement of revenue against the monthly and quarterly budget•Managing and motivating the group’s largest sales team of three team leaders and more than 20 sales consultants•Recruiting sales staff and implementing sales training and incentive programs, resulting in excellent call conversion rates•Developing long and short-term strategies to successfully ensure growth on a monthly, quarterly and annual basis•Maximising profit through effective use of business KPIs, and developing performance management processes•Ensuring the achievement of deadlines and targets Show less

• Based on my experience with the company and the knowledge behind the business I collaborated a new department for Telemarketing.• Hired/Trained 14 employees to regenerate leads from the database.• Focused on Telemarketing generating/registering 1600 leads per week- 6400 per month with a 23% show-up rate.• Increased attendance at free, preview seminars through scripted, sales oriented confirmation calls.• Introduced client cycle to better utilize leads.• Raised a pilot team… Show more • Based on my experience with the company and the knowledge behind the business I collaborated a new department for Telemarketing.• Hired/Trained 14 employees to regenerate leads from the database.• Focused on Telemarketing generating/registering 1600 leads per week- 6400 per month with a 23% show-up rate.• Increased attendance at free, preview seminars through scripted, sales oriented confirmation calls.• Introduced client cycle to better utilize leads.• Raised a pilot team for a fresh product called “Proprietary Trader”.• Created policies around up-sells to past clients by revisiting past delegates from as far as 2008.• Due to the changing financial health for most of our target audience and the saturation of business module, created fresh sales scripts that helped coping up with tough global economic climate.• Created new KPI scoring system to measure productivity against effort.• Ran workshops to counsel and motivate team members against tough targets set by the management with increase in product prices.• With refined skills in self taught NLP and above average performance in Sales upon company CEO’s request I started conducting training workshops for Telesales team teaching techniques around face to face and over the phone sales.• Attained team’s overall Increase in sales by 25%.• Author and Publisher of “Sales New Starters Guide” relevant to K2A which helped decrease training time by 40% for new starters thereby increasing productivity time.• Drastically reduced new starter turnover.• Re-structured the entire Telesales Team starting from recruiting fresh individuals and training them to have a team of eight.• Introduced KPI’s and Score card system to help establish and identify skills from effort – This dramatically increased productivity time and upped weekly sales by 20-25%.• Introduced morning sales training which helped build a professional team culture. Show less

• Achieved Daily telesales targets set by Sky campaign working in collaboration with British Gas.• Achieved personal best of 4 sales in one day with conversion of 60%.• Worked on other campaigns such as AOL, personal best included 21 sales/upgrades in 8 hours.

Campaign: Cable and Wireless, Bull Dog Broadband• Consistent with achieving targets• Achieved a competitive total of 6 sales in a day.Campaign: Excel Communications-Orange Telecoms.• Was part of the pilot team for the new campaign.• Provided supervisory advice to the new starters along with training and support.• Achieved a personal best of 14 sales in a day which was regarded as the highest number of sales by an individual in a fresh campaign.

• Based on my strong communication skills got transferred to Merchandising.• Worked directly under the CEO and handled one of the Mill’s prestige clients, JCpenny and Levis’ and CO

• Provided companywide tech support