• Led HRMS, Human Resource automation and change management initiatives, including vendor evaluation and negotiation for HRMS solutions and implementations of modules.• Oversaw HR operations and resolved all HRMS-related issues across approximately 20 units of CTSI Group, encompassing American Oncology Institute, Citizens Specialty Hospital, and AMPATH Labs.• Managed queries and inputs related to payroll and employee life-cycle operations as corporate HR, ensuring accurate processing and compliance across different locations in India in coordination with AGM and GM HR.• Controlled process errors and maintained compliance standards for all units.• Facilitated internal job postings in collaboration with Talent Acquisition team.• Actively participated in policy review and activities like Apprenticeship program implementation to align HR practices with organizational goals.

• Updated key HR metrics using HRMS reporting tools.• Led successful implementation of company's HRMS, including Core HR, Learning & Development, Time Office, Performance Management, and Appraisal modules.Launched and completed organization's first online KRA-based performance appraisals.• Prepared HR Manual to document policies, procedures, and best practices.• Headed NABH audit with team, achieving zero NC in HR department.• Completed all JCI policies and conducted competency mapping for both clinical and non-clinical employees in coordination with clinicians and Head of Departments.• Verified employee credentials and prepared/updated privileges annually.• Conducted training on communication and Management Development Programs under Train Trainer initiative.• Conducted weekly HR inductions for new joiners to ensure smooth on-boarding.• Actively participated in policy review and drafting to align with organizational goals.• Collaborated with staff to resolve complex performance and conflict management issues.• Managed organizational change through transparent communication, addressing employee concerns and promoting new strategies.• Enhanced hiring quality by partnering with hiring managers to develop comprehensive selection processes.• Organized and conducted career fairs, including campus drives, to build talent pipelines and reinforce company culture.• Ensured strict adherence to company HR policies and procedures across all activities

*Managed end-to-end recruitment through online portals.*Conducted background verification and provided payroll inputs.*Oversaw biometrics management and participated in NABH audit.*Attended monthly MMR meetings with HODs to assess manpower requirements.*Provided employee counseling to enhance motivation and engagement.*Ensured comprehensive completion of exit interviews for accurate attrition analysis.

Dhakuria Unit