• Provided comprehensive logistics support, addressing bill disputes and claims with vendors and suppliers. Executed export orders efficiently to ensure timely delivery.• Maintained effective communication with internal departments and overseas offices of Vinmar to facilitate smooth operations.• Coordinated with overseas customers and sales agents via phone and email, managing documentation, collections, and general inquiries. • Delivered exceptional customer service and support to uphold satisfaction levels. Maintained accurate updates on SAP and other systems, overseeing various service teams' activities. • Organized vessel bookings and prepared necessary documents in compliance with regulations.

• Managed export documentation for all shipments, including compiling data, preparing drafts of Bills of Lading against Letters of Credit, invoices, and packing lists. • Resolved queries regarding final B/L and invoice preparation, coordinating closely with agents, shippers, and liners for timely submission of Shipping Instructions and preparation of House B/L in our in-house software (Studio). • Handled payment requests and liaised with the account department for timely payment processing. • Communicated with internal teams and other departments regarding export consignments managed by Key Account Managers. • Managed corporate customers, including quotation, booking, shipment planning, and updates, particularly for SEA Exports. Sent pre-alerts to customers and coordinated with overseas agents, local carriers, and vendors (CFS/CHA & Shipping Line). Ensured timely release of Delivery Orders and Bills of Lading.• Updated Export Job Data in Studio and maintained a Daily Status Report for customers. Closed jobs and facilitated handover to the Accounts department.

• Coordinated with shippers to facilitate container movement and ensured loading onto vessels. Managed communication with various shipping lines to obtain Delivery Orders for empty container movement. • Monitored and ensured timely submission of shipping instructions. Coordinated with shippers and shipping lines until issuance of Original Bill of Lading. • Prepared export invoices, packing lists, and drafts through L/C. Possess extensive knowledge of MBL and HBL. Prepared and submitted required documents such as Certificate of Origin, GSP, APTA, etc., to respective agencies.• Maintained comprehensive reports of Delivery Orders and Bill of Lading for all shipments. Submitted FORM-13, shipping bills, and VGM through ODEX. Tracked cargo from origin to destination and provided real-time updates to relevant stakeholders.