• Implemented Scrum (LeSS) and Kanban methodologies to enhance cross-functional teams' Agile practices, refine product planning and optimize software engineering metrics, including cycle time, throughout the product development lifecycle• Facilitated Scrum events, design sprints, and product discovery workshops to understand user needs and identify best solutions with product team members• Employed various Agile techniques, such as user-story mapping, user story splitting, estimations, and setting clear acceptance criteria, to improve backlog quality• Designed and conducted a Delegation Workshop for a cross-functional Agile team, focusing on empowering team members and improving decision-making processes• Conducted regular assessments to identify skill gaps and opportunities for team development

• Led cross-functional teams to launch first digital youth brand (swyp) • Manage mobile App lifecycle for youth & loyalty mobile Apps • Manage product Backlog and prioritize user stories in coordination with Engineering and IT teams • Translate user stories into high level technical requirements• Close coordination with UX/UI designers to finalize customer journeys while meeting business requirements

· Led projects as the interface between Marketing and IT departments with the aim of maximizing business value· Managed roadmap and ensured timely delivery of mobile products such as Internet plans, Voice services and Value Added Services· Analyzed multiple platforms (Ericsson IN, USSD Gateway etc.) to introduce innovative product ideas· Designed user flows and prepared wireframes for digital and mobile products· Launched Self Care portal having traditional charging and billing featuresMajor Projects: • Launch of first Self-Care web portal for Jazz• CVM My offer• Introduce new features for Charging System• Self-Care IVR• USSD & SMS Menu

• Reported, analyzed & forecasted the business performance of wireless broadband & voice products using microstrategy tool• Assisted managers in designing new packages for two products namely Evo and Vfone• Analyze and report Campaign performance in terms of retention, revenue, subscribers, and profiling

- Dealing with US customers on behalf of clients- Participate in the training programs and the daily coaching sessions- Achieve the quality and production standards for the project- Assist Team Leads in helping others become successful