Results-driven Sales Manager with 8+ years of experience driving revenue growth and leading high-performing teams in the Microsoft Dynamics 365 ecosystem. Proven track record of success in Cloud ERP and CRM solutions, helping organizations streamline operations, enhance customer experiences, and achieve digital transformation.Key Expertise:★ Microsoft Dynamics 365 (ERP, CRM, Power Platform)★ Cloud-based solutions (Azure, Office 365)★ Sales strategy and team leadership★ Account management and customer relationships★ Business process optimization★ Digital transformation and change management★Lead sales teams to achieve revenue targets and expand customer base★ Develop and execute sales strategies for Dynamics 365 solutions★ Build and maintain strong relationships with C-level executives and key decision-makers★ Collaborate with partners and internal stakeholders to drive business growth

★ Achieved over 180% target in FY23.★ At my current job, I'm a Key Account Manager for Microsoft Dynamics Business, Salesforce Stack. I am involved in (not limited to) Direct and Indirect Sales of Business Solutions in the US | Canada | and Pakistan ensuring the revenue is accordingly met with the budget and forecast. ★ Built a strong business in previously untapped mid-tier segments in the USA | Canada | and Pakistan.★ Identifying new sales leads and pitching Microsoft cloud products, Salesforce, ADP, services, and our custom products/services.★ Enhance Demand / Lead generation by Freelance Websites Listings i.e., Freelance.com, upwork.com, guru.com, etc.★ Working on IP co-sell product of Microsoft Products | LIS 365 hosted on Microsoft Azure.★ Understand customer needs of Technology Stack of MS D365 | ADP | Salesforce | Shopify etc.★ Support customers with staff augmentation of Microsoft Dynamics 365 / AX implementation.

★ Engaged in up-sell/cross-sell of Microsoft’s solutions within the existing customer base. ★ Advising interested customers on new Microsoft products and attractive offers.★ Identifying new sales leads and pitching Microsoft cloud services.★ Work closely with the delivery team for account planning that helps Microsoft to identify upsell & and cross-sell opportunities.

★ Enhances the organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.★ Locates or proposes potential business deals by contacting potential customers discovering and exploring opportunities.

★Helping local sales team in generating Microsoft Cloud leads by communicating with existing customers. ★ Responsible to retain the existing customers by building rapport and providing customer satisfaction. ★ To ensure all customer complaints, issues and confusions are addressed in a timely manner.★ Open technical cases for Enterprise Agreement (EA) customer/LSP’s (Licensing Solution Partner) for complex queries including billing issues, deployment of product & services.★ Engaged in up-selling/cross-selling of Microsoft’s solutions within the existing customer base. Advising interested customers on new Microsoft products and attractive offers. ★ Providing direct/tier 1 product and subscription support to EA/CTM/SMB customers.★ Facilitating EA customers and Partners with Microsoft Licensing queries, Sales/Activation troubleshooting, and support. ★ First contact point for all customer technical issues and queries related to Microsoft CSP/EA/VL/OEM licensing agreements.★ Providing prompt and swift activation and product support to Cloud customers that demand quick response without any delays.

★ Support Business activities by approaching potential customers, and providing them an awareness of Microsoft Stack.★ Data collection involves compiling statistics, such as company records about the trend of I.T. in the industry.★ Identifying new sales leads and pitching products and services.★ Maintaining fruitful relationships with existing customers.★ Researching organizations and individuals (especially on social media) to identify new leads.★ Communicating new product developments to prospective clients.★ Enterprise Customers and partners with their queries related to Microsoft products across different segments.★ Working on different Sales & Marketing projects as a vendor with Microsoft Corporation.