Worked as a strategic liaison between Business and HR with the aim of creating synergetic relationships through various initiatives such as …• Ensure effective roll out of yearly and ad-hoc Manpower Plan of respective divisions • Responsible for developing and sustaining long & short term strategic actions for effective acquisition, utilization and development of talent• Lead & manage all recruitment related activities and handle the recruitment process end-to-end• Formulates partnership across the HR function to deliver value-added service to Divisional Heads and Employees• Align the compensation packages for the new hires in alignment with the Business and HR policy.• Responsible for delivering all strategic and operational aspects of HR, including Performance Management for 3,500 employees.• Realign, develop and implement HR processes and SOP’s to meet strategic & operational organizational needs• Ensure Line Manager training in interviewing, short listing, terminations, promotions, performance review, safety, and workplace conduct.• Provides advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws.• Handle employee grievances and acts as a liaison between department managers and union representatives.• Facilitate and conduct the Leadership Competency Profiling and Gap Analysis• Compiling the Training Needs Analysis and Training on Demand Plan from business to finalize the Professional Development Plans of individuals (PDP’s) • Responsible of executing yearly Management Trainee Program, Capability Building Framework, Skill Assessments & Skill Gap Analysis, 100% On-Time in Full (OTIF) execution of the Employee Opinion Survey and execution of the 360 Feedback Mechanism etc.

Played the role of an internal consultant for business leaders on internal compensation and benefits matters, best practices and market competitiveness in the areas of C&B, HR Service Delivery & Automation• Developed and implemented an organization- wide market aligned reward strategy to include: salary benchmarking, benefits management and periodic compensation events such as incentive, bonus and salary review for a 5000+ employees.• Administered annual salary review process, variable pay plans, corporate awards program and executive compensation plans.• Ensured effective implementation and delivery of the HR strategy and operational plans as per Manpower Planning & Budgeting for multiple divisions.• Supervised the employment processing cycle including appointments, confirmations, promotions, transfers, and separations.• Executed annual performance management program based on the bell curve concept.• Assist Director HR in the development of policy, process and procedure improvements in order to ensure stakeholder satisfaction at all business and HR levels.• Analyzed, documented and prepared processes to automate the manual working with the goal of achieving a paperless environment through HCMS.

Recruitment •Worked closely with the Departmental Heads to comprehend position specifications and overall needs•Post job descriptions on job boards and screening resumes of applicants•Interviewed job applicants, review application resume, evaluate applicant skills and made recommendations regarding applicants qualifications•Prepared Offer comparison analysis, negotiated the terms of the employment contract with candidates •Provides input in Talent Management strategy for businesses through developing insight analysisHR Automation •Researched, adapt and used HR best practices to meet the changing business needs •Tracks, developed & communicated status of HR initiative projects to the Management Committee•Ensured that all HR systems are utilized to their full potential and promotes automation for HR servicesPayroll Management•Compile the monthly one time allowance details which includes overtime, Holiday allowance, sales commissions, Incentives and leave without pay•Extract monthly salary disbursed register and send to Regional HR Managers for their recordsHR Services Delivery•Delivered HR support to the business partner units and ensured that HR delivery is fully aligned to business goals of the unit.•Looked after all Human Capital processes including Compensation & Benefit , Employment processing, Regional HR support and post payroll activities•Analyzed complex employee data and interpret HR trends with respect of performance indicators for Business ReviewsMajor Achievements•Successfully lead and rolled-out HCMS Project for TCS (Pvt) Ltd which includes Vendors Evaluation, Cost-Benefit Analysis (CBA), AS-IS & TO-BE Processes, User Acceptance Training(UAT)•Successfully deployed Biometric Attendance Management System for TCS (Pvt) Ltd at 44 locations across the network, which lead to transparent and real-time attendance management system integrated with Human Capital Management System (HCMS).

Recruitment•Responsible for Recruitment and Selection process and epitomize HR in job related interviews at initial level•Responsible for Internship & Management Trainee Program including:•Preparing all recruitment drive presentations•Conduct MT test in universities for recruitment drive•Planning & preparing sessions for group discussion•Screening/shortlisting of candidates for the program•Making correspondence / communication (internal/ external), promoting the corporate image of the organization (Job Fairs)HR Operations•Conducted salary survey and then designed compensation and benefits strategy to drive harmonization, internal equity and market competitiveness •Prepared all Employment processing letters of all permanent employees which includes appointment letters, promotion, transfer, re-designation, termination etc. •Processing of Outpatient and Inpatient medical claims on monthly basis. Prepare Annual OPD, Group Medical and Group Life budgeting •Designed an Annual Appraisal Form focusing mainly on objectives and performance of individuals and successfully implemented it•Working closely with all Functional Directors to develop the Business strategies and align the HR strategy for each business accordinglyLearning & Development•Responsible for E-Learning of all employees and achieving its regional targets•Represent Human Resource in ISO steering committee •“EOS Lead” for DHL Global Forwarding Pakistan with reporting to Region, responsible for all Employee Opinion Survey (EOS) activities•Facilitating the learning team in creating a learning calendar for sales employees based on the Skill Gap AnalysisMajor Achievements•Planned and successfully executed the first ever nation-wide Management Trainee Programme•Introduced a new Performance Appraisal System•Rolled out the Best Nation-Wide Employee Health Programme (Met Life ALICO)•Initiated the first Virtual Town Hall Meeting initiative across Pakistan

• Diagnosed and defined employee effectiveness issues and use this to shape the Human Resources strategy for the business• Manage Compensation and Benefit programs including medical / group insurance and provident fund, retirement plan and final settlement • Conducted interviews up to Senior Officer. Arranged interviews for management levels. Prepared Offer Letter for selected candidates and Rejection Letter for unsuccessful candidates • Responsible for Internship Program which includes screening of candidates, Managing Interns day to day tasks and evaluation of Interns• Coordinates, negotiates and liaises with employment and advertising agents on service fee, Corporate Branding in recruitment on webs, advertisements and interview schedules• Organizes corporate events such as Company’s Dinner, Corporate Trip, and Family Day etc. Approve updated organizational charts on a monthly basis and maintain complete/accurate personnel records • Encouraged groups and individuals to work collaboratively by focusing on the common purpose of the team• To maintain and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies• Involved in yearly manpower planning and expansion. Proposed year-end salary increment sheet.Major Achievements• 3 Time awarded for Employee of the Month Award • Appreciation award on punctuality and attendance throughout the year

• Customer Education & providing information about the new products.• Handled Technical Issues, communication with non-technical/technical customers.• Dealt with the tough customers (problem cases) in case of lack of services. • Answered the queries of the customers and resolving their problems within specified execution time.• Call back to the customers (if required) in respect to solve their problems.• Complete correspondence from entire network / clients through e-mails and letters.• Job as a Senior Agent included making presentations of new products and give Training and Guide Line to New Team Member/ New Employees (Team Management).• Weekly report to Manager regarding the new problems/issues/ team performance.• Assigned tasks and targets to the Team Members in the absence of Team Leader.• Participated in all team meetings and team building/Motivational exercises on periodic basis.• Report to manager about new problems / highlighting issues, forwarding suggestions of clients for the rectification & improvements etc.Major Achievements• Twice awarded for Employee of the Month Award • Appreciation award for level 4 Customer Service from UFONE