Danish Hassan Email & Phone Number

Srinagar, Jammu & Kashmir, India

Assistant manager Jio Air Fibre || Fttx Enterprise & Home | Sale & Services Operations. .FTTx Business Operations and performance Analysis. .Establish service infra and network.Driving Sales operations VS Aop target..Ensure home connect and Home Assists Quality & SLA's. Ensure Service Engineers/home technicians productivity. . Managing teams of 50+ Service engineers. Field service Readiness in terms of manpower. Maintaining roaster management as per operational requirement in SAP. . Sharing operational analysis to state & national level management. . Process adherence as per customer satisfaction. Maintaining coordination between Manpower. . Achieving service KPI's ( Quality, SLA, adherence & within tat closures.) . Achieving goals as per company defined targets.

Srinagar, Jammu & Kashmir, India

. Responsible for field operations and Maintenance of FTTx network . . Strong performing skills in (internet lease line & L2 VPN). . Proven work experience in SMB testing and automation. .Good knowledge of fiber optics communication. . Resolve O2A issues assigned to O&M.. Close work orders within SLA. Achieving Quality and rest service line parameters. . Be able to communicate effectively to all customer requests and enquiries. .Corrective and Preventive Maintenance.. Ensured teams stayed within production KPI's through in - depth analysis into production reports and monitoring operations.

Srinagar, Jammu & Kashmir, India

. Installation of FTTx Broad band services in residential/business premises. . Understand & Provide resolution to customer issues, acquire & on-board new connection. Direct and Manage project development timelines and milestones using appropriate tools. .Trained and mentored new engineering and production team members on best practices. . Investigated component and system failures to diagnose cause and determine corrective action.

Srinagar, Jammu & Kashmir, India

.Worked as daily operational activities. . Ensuring the efficient and effective operation of floor. . improving customer service experience, create engaged customers and facilitate organic growth. Develop call procedure time level and maintain Aht training.. Keep accurate record and document through tagging in PACS & call audit report. .Managed bookings to optimise team availability.. Handled customer concerns and escalated major issues to national and regional level management. . Explored and created new ways to resolve problems with process technology or team members to improve overall efficiency.

Srinagar, Jammu & Kashmir, India

.Planned and executed new strategies to increase sales. . Creating an inspiring team environment with an open communication culture. . Customised customer experiences to build brand loyalty. . Over see day to day operations. . Monitor team performance and report on metrics. . Discover training needs and provide coaching. . Recognize high performance and reward accomplishments*

Srinagar, Jammu & Kashmir, India

. Responsible for presentations to service excellence. .Handled minimum 30 out bound calls per day. .Managed retention cases. .Spoke to customers in multiple languages to resolve problems and answer questions. Maximised customer engagement and satisfaction by delivering excellent customer services. .Identified issues, analysed information and provide solutions to problems.

Bachelors Of Commerce, Accounting

10Th, General Studies

Diploma In Computer Applications, Computer System Networking, A+

Bachelor Of Commerce Business Management, Business Administration And Management, General, A

Bachelor of Commerce