Dani Tucker Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

• Implements new enhanced telecom capabilities and features• Gathers and documents project requirements in features and user stories• Analyzes, documents and improves processes and practices• Writes and maintains job aids and training materials• Performs training for existing and new staff as needed

Scottsdale, Arizona

• Acted as the voice of the customer, translating user needs into detailed product requirements and user stories.• Supported various business units to understand expectations, ask critical questions, and capture requirements.• Dedicated to creating a great employee and peer experience by cultivating an open and transparent culture of communication, leading by example, and listening to understand.• Worked with cross-functional teams to develop and execute strategic roadmaps aligned with business goals.• Accountable for all promotion implementation and launches across five countries.• Attended all Scrum ceremonies to proactively identify risks, call out critical questions, and sprint success.• Responsible for managing development backlog, ensuring stories are completed, prioritized, and ready to be worked before the sprint starts.• Supported various business units to understand expectations, ask critical questions, and capture requirements.• Managed and facilitated collaborative meetings between developers and stakeholders to make certain a proper solution is in place for product delivery.• Monitored product performance metrics and conducted data-driven analysis to inform decision-making and guide future product iterations.• Utilized agile methodologies to continuously prioritize and manage product backlog, ensuring maximum value delivery and customer satisfaction.

Scottsdale, Arizona

Interim Quality Monitoring Supervisor 09/2018-12/2018Interim Systems Administrator 01/2017-05/2019• Implemented a documentation process on system support through stakeholder meetings and understanding customer needs thoroughly.• Communicated project plans and progress to key business partners, project contributors, operational resources, and technical groups.• Identified and documented project constraints, assumptions, business impacts, and risks to resolve in a timely manner.• Implemented technical procedures and standards for core business services.• Leveraged software to create customer forms with logic to reduce system bottlenecks and enable measurement of progress, provided vital communication to the Quality Monitoring Analysts regarding updates, changes and roadblocks to work through to have the department run smoothly.• Ensured SOPs were accurate and up to date and reported to peers in leadership to strategize and create action plans.• Partnered with Customer Service leaders and agents to help write and craft policies and procedures that help drive the process for Customer Service.• Re-designed and kept up to date Knowledge Base for all of Plexus to ensure all customer facing units had accurate policy information in our fast-paced environment.• Managed and maintained a database of pre-written content to improve the quality/productivity of the support team.

Scottsdale, Arizona

• Responsible for ensuring a great customer experience by responding to inquiries in a timely manner through phone and email responses.• Assisted with streamlined customer service experience by participating in specialized teams with peers for customers to speak to experts in the area of their concern.• Lead creation and launch of Plexus “buy-back process”, allowing customers to seamlessly and with ease return product within policy.• Dedicated to creating a great employee and peer experience by cultivating an open and transparent culture of communication, leading by example, and listening to understand.

Arizona

• Sold product in Costco locations across the state of Arizona.• Managed roadshow dates and schedule with manager.• Trained and supervised new employees.• Organized and maintained inventory.• Took inventory to ensure proper amounts of product were sent to restock shows.• Set up and tear down show displays.

Various U.S. Locations

• Managed roadshow dates and schedule with coordinator.• Sold product in Costco and Sam's Club locations across the country.• Set up and tore down demonstration display at the beginning and end of each show.• Merchandised product to increase sales.• Audited inventory to ensure enough product for successful shows.

San Antonio, Texas - Saint Augustine, Florida - Saint Thomas, Usvi

• Oversaw multiple corporate retail stores reporting success and opportunity metrics to corporate office and leadership on a regular basis.• Hired and trained 29 interns and staff members in various sales techniques and operating procedures over a span of 2 years.• Incorporated sales philosophies to adjust store layout for customers, strategic promotional planning, and product merchandising, leading to a consistent increase of sales and customer satisfaction.• Oversaw monthly budget and payroll to maintain a balanced budget.• Collaborated with local businesses to cross-promote brands to build strong partnerships and increase sales.