• Support customers to adopt our cloud solution and make informed decisions on cloud financial management and optimization opportunities.• Provide product mentoring and guide customers with mature and complex FinOps strategies, through implementation.• Use FinOps principles to guide customers through onboarding and empower their cloud spend management journey

• Build relationships with clients through consulting and implementations of our leasing and marketing software RentCafe through frequent communication including weekly calls and daily emails• Use problem-solving skills to troubleshoot software issues within a wide suite of property management software to enhance client websites, online leasing, and residential services• Create write-ups for escalated issues, log cases, and create documentation for issue resolution to build internal knowledge base for peers to use on our CRM application

• Create and curate content that aligns with the venue's brand and image across platforms which primarily includes Facebook and Instagram using Photoshop, Canva, and Hootsuite• Devises an interactive brand that strengthens relationships with customers through incentives such as Instagram stories, giveaways, and frequent Zoom parties featuring live music, comedy, and more • Analyze and review effectiveness of posts to further increase engagement and maximize result utilizing Facebook and Instagram analytics • Created and curated a 3-day virtual Pride event sponsored by Jagermeister including DJs from LA, NY, Stockholm and Vienna featuring live music, giveaways, and fundraising for the livelihood of Henrietta Hudson

• Create and curate social media logs for platforms including Facebook, Twitter, and Instagram to promote large artists that include 2 Chainz, Illenium, and more • Write news stories capturing major events including album releases, signings, and awards for company website• Design graphics for music video releases, Spotify and YouTube playlists, and other announcements using Photoshop and Canva

• Serviced and maintained technology within NYU Law buildings which included PCs, projectors, microphones, and telecoms• Facilitated tutorials with NYU Law Staff on using and understanding the technology equipped in classrooms to better their classroom and teaching experience• Managed and allocated incoming service ticket requests from NYU Law Staff on Zendesk and Outlook