Daniela Vacas Email & Phone Number

Berlin, De

Berlin, Germany

In my role as a Jr. Platform Experience Manager at Lano, I focus on granting a seamless onboarding journey for new customers, ensuring their desired outcomes are not only met but exceeded. Serving as the trusted advocate, I collaborate extensively both internally and with in-country partners, meticulously upholding strict SLAs and consistently delivering the highest standards of customer service excellence. As a Lano expert, I stay at the forefront of product knowledge, continuously evolving to remain informed about the latest improvements. My responsibilities extend to conducting comprehensive reviews and audits of essential client data, contributing significantly to ongoing initiatives aimed at service enhancement. Within the team, I collaborate on key projects, actively participating in enhancing overall service quality.

Berlin, Germany

Berlin, Germany

Overall, I was responsible for ensuring a highly organized, detail-oriented, and customer-focused approach. I implemented my high communication skills, technical expertise, and problem-solving abilities to provide exceptional support to riders and deliver the best possible customer experience in the market. My key responsibilities were:- Dispatching orders: I utilized Onfleet to dispatch orders to riders, ensuring that they were delivered in a timely and efficient manner. I optimized routes to minimize delivery times and ensured that all orders were processed accurately.- Assisting riders: I provided riders with support and guidance during and after their shift. This included answering any questions they had, troubleshooting issues, and providing feedback to help improve their performance.- Handling live support requests: As the first point of contact for riders, I took care of live support requests via chat, phone, and in-person. I ensured that all support requests were handled in a timely and professional manner, and resolved issues to the satisfaction of the rider.- Cross-team colaboration: Facilitated cross-team communication between warehouse managers, riders, customers, and the customer support team to ensure a smooth delivery experience for all parties involved.

As a front-line representative for N26 in the Spanish-speaking market, I provided professional, reliable, and friendly support to customers across multiple channels, including live chat, email, and phone. I was responsible for the following:- Providing professional, reliable, and friendly support to customers across multiple channels, including live chat, email, and phone.- Offering guidance on App flow and ensuring the security of bank operations.- Maintaining a deep understanding of the product and the needs of the Spanish-speaking market.- Collaborating with cross-functional teams to address customer issues and drive improvements in the customer support experience.- Effectively managing and resolving customer complaints and escalations.- Analyzing customer feedback and identifying opportunities for improvement in products, services, and processes.- Maintaining accurate records of customer interactions and ensuring compliance with all policies and procedures.

Berlin, Germany

Temporary position. I was in the Picking area responsible for all aspects of warehouse functions, suchas storing and the extraction of goods from shelves or pallets. I perform my job withhigh motivation, and willingness to work physically, and I have an excellent predispositionto help any colleague, creating a good and friendly work environment. It was a full-timejob, with high-performance expectations and quality oriented.

Buenos Aires Province, Argentina

Main responsibilities were selling merchant’s products; managing cash; helpingcustomers efficiently in a friendly manner; advising on products according to theirneeds; opening and closing the store; maintaining a report on daily sales; amongothers.

Buenos Aires Province, Argentina

It was a Law Firm and under the direction of attorneys and paralegals I wasresponsible for providing personalized assistance to each customer; answering phonecalls; greeting customers; preparing legal documents; managing lawyers’ agenda.

Digital Marketing

Licenciatura En Actuación, Arte Dramático