• Delivery and implementation of Adobe Campaign software solutions including Campaigns, ETL processes, and Web Applications• Configuration and design to meet customer business needs• Proactive problem diagnosis, troubleshooting and resolution• Knowledge transfer/Training to customers and partners on solution implemented• Facilitation of requirements gathering

• Lead effectively a team of 4 Campaign Specialists (CSs) on the Coach, Inc. account with a $1.4 million contract by improving account stability, building client trust, managing issues and improving the skills of the team• Architect data-driven and dynamic projects based on best practices, risk-mitigation, efficiency and scalability• Monitor, investigate and solve issues efficiently around data delivery, script and SQL runs and dynamic logic• Partner strategically with clients, vendors and internal cross-functional teams by reviewing business requirements, scoping and configuring platform and data integrations to help achieve clients' marketing goals• Established new and improved processes and trained the team on quality resulting in reduction and overall elimination of errors in the past 12 months

• Co-led successfully a $5 million Comcast Cable account with a team of 8 Campaign Specialists by managing complex projects, training team members and resolving escalations• Administered excellent client and 3rd party vendor project management with exceptional customer service• Managed complicated server transitions acting as the liaison between Comcast, their vendors and internal teams• Supported and optimized cart/browse abandon and new customer onboarding programs to increase client’s ROI• Maintained personal defect rate below 4% and error rate below 0.01% with over 2,000 email campaigns built

• Served as an integral part of the Campaign Services team and represented Responsys in a professional manner during every client interaction• Built, tested and launched simple to highly advanced email campaigns and interactive programs using the Responsys Interact platform on-time, on-budget and without any errors• Created test plans, Quality Assurance, campaign launch and post-deployment analysis• Set and managed customer expectations appropriately and ensured that these expectations are consistently met or exceeded• Ensured overall client satisfaction through timely and accurate completion of projects• Contributed to the development and evolution of Campaign Services processes and documentation• Provided regular account updates to Client facing teams

• Maximized territory coverage and built a pipeline by developing a portfolio of key accounts from the ground up• Generated sales with 25% profit margins as a top performer within the company• Sustained a close ratio of 60% on all transactions from prospecting to winning the opportunity• Maintained a high degree of engagement with clients during strategic projects to ensure successful conclusion• Performed inside sales via email marketing, prospect calling, and procurement of hardware/software/SMARTnet• Engaged in outside sales through WebEx presentations, client meetings, networking events, and discovery tours of a true 2N, Tier 3+ Data Center and Workplace Recovery facility• Managed relationships with vendors, distribution, and engineers such as: Ingram Micro, Tech Data, D&H Distributing, Comstor/Westcon, Cisco Presales Solution Specialist, and Cisco CCIE engineer• Drove growth through thinking outside of the box for lead generation: searched Google Maps, local Chambers of Commerce, LinkedIn, and vendor resources• Redesigned company’s website, created marketing brochures, and constructed email marketing campaigns

• Consistently ranked top 10% within claims. Maintained a conversion rate of 80% (claims converted into a PO)• Established and cultivated profitable relationships with key accounts such as: Farmers Insurance, State Farm, Allstate, and Nationwide• Coordinated escalations and their resolutions through advocating, monitoring, and supporting all account activity• Built rapport with clients, policy holders, vendors, and retailers

• Consistently ranked as one of the top 5% performers in the district; #1 out 1200 for total services/installations in December 2007• Chosen to supervise motivate and train a team of 15 sales associates• Increased department revenue and profitability by 50%• Selected as 1 of only 2 out of a 1200-person district for Store Manager Training Program• Increased customer loyalty score by 75% based on customers’ own feedback