Dan Ives Email & Phone Number

Burbank, Ca, Us

Accountable for leading multiple IT Operations teams who are responsible for the IT Operations for The Walt Disney Company’s Messaging and Collaboration portfolio of services consisting of M365, Exchange (M365 & on premise hybrid), Teams, Active Directory, Azure AD, SharePoint, Lync, File Sharing services, VTC and web based conferencing tools such as Zoom. These mission critical services are used by over 150,000 users at the world’s largest media company in a Shared Services model.Leadership and strategic direction for 110+ internal full time employees and external suppliers. Accountable for outsourcing partner’s performance in achieving SLAs, service targets and deliverables.

Burbank, Ca, Us

Burbank, Ca, Us

Brentford, Middlesex, Gb

Service Manager with responsibilities for managing GSK’s O365 hosted SharePoint cloud service and managing the SharePoint Operations team. Owned the ITIL Incident, Problem, Change & Event management processes for the SharePoint services and was responsible for managing a global team of SharePoint engineers supporting GSK’s 110,000 worldwide users utilizing ITIL best practices and conforming to SLAs. I also managed day-to-day operations team, drove multiple continual service improvement initiatives and managed the support and user facing SharePoint knowledge base. Responsibilities also included vendor management, service reporting and availability / performance management. Additional duties had me working closely with the business to develop requirements and deliver solutions.

Brentford, Middlesex, Gb

Lead architect responsible for the strategy, lifecycle, engineering, design, optimization and testing of messaging & collaboration solutions that met the needs of the business, integrated with the existing environment, and aligned with the strategic roadmap of the company. My responsibilities and expertise evolved over time from Notes & Domino to Exchange and SharePoint, with an emphasis on cloud based O365 solutions. Designed and drafted documented solutions that addressed the global needs of a service supporting over 110,000 users in a regulated environment. Acted as project manager for multiple infrastructure upgrades. Performed evaluations of new releases, solutions and technologies providing recommendations based on research, testing, and product comparison to deliver enhanced services to the business.

Brentford, Middlesex, Gb

Senior Technical Engineer whose remit was the support, management and administration of GSK’s global Lotus Notes / Domino and Exchange infrastructure of 110,000 users utilizing ITIL best practices. Responsible for end user support as well as Change management. Gathered, analyzed and reported on metrics for Capacity and Availability management. Senior member of a successful post-merger migration & consolidation project team whose task was to migrate 30,000 users from Exchange to Lotus Notes, collapse nine datacenters into four, consolidate numerous mail servers & domains as well as a platform change from Windows server to AS/400.