Daniz Ratford Email & Phone Number

United Kingdom

London Area, United Kingdom

United Kingdom

• Oversee the running of 8 sites located in Manchester and Central London, managing contracts for M&E, Cleaning, Lift Maintenance, Manned Security Guarding, Reception. Organising all access requirements including the management of RAMS and Permits for works on sites outside of scheduled PPMs.• Managed M&E group tender, working closely with M&E Consultant. This includes asset register review, condition reports, life cycle reports, tender specification and tender interviews.• Ensure compliance for sites are at 100% and to SFG20 guidelines.• Arrange risk assessments for Fire, Health and Safety and Workplace and Environmental. Review actions and mitigate risks by resolving within required timeframe. Create an action tracker once report has been compiled and be responsible for all non-conformances to be closed off in allocated period of time• Compile and monitor service charge budgets for all sites with a combined value of £4M.• Host quarterly tenant meetings for each site as well as monthly meetings with all service partners.• Raise and oversee all insurance claims for the portfolio.• Conduct monthly site audits for each building, noting all works that are required and recording findings on the site issues tracker. Liaise with relevant service partners and issue a works specification to ensure issues are resolved.

United Kingdom

• Manage onsite service providers – manage the work done on site by Engineering, Front of House, Security, Cleaning, Catering, Post Room and Reprographics.• Weekly supplier chain meetings – opportunity to cover current open job vacancies status, current and upcoming team absence planning, flag any accounts discrepancies.• Manage the weekly moves meeting to ensure a plan and process is in place for upcoming moves. Reconciling any outstanding actions from previous moves and changes.• Carry out building inspections of open office space, common areas, comms rooms for any defects to report and upload weekly to an online portal. Follow up outstanding actions and manage until complete.• Working on open tickets on helpdesk by resolving myself, passing onto supply chain and managing until completion. Keeping the ticket updated so the end user is updated at all times.• Producing weekly and monthly reports with number of tickets raised, closed, overdue with agreed KPIs and SLA’s• PO’s and invoices – raising POs on both JLL and RBC systems. Goods receipting completed works weekly and meeting weekly with the wider finance team to go through any open PO’s, amendments and any discrepancies. Working with vendors closely manage our finances and ensure payments are made on time.

London, Greater London, United Kingdom

• Project Manage our return-to-work post COVID preparation• Facilitating the annual shutdown of Central London properties, liaising with key stakeholders to ensure minimal business impact.• I managed an Access Control system upgrade from planning to implementation with our access control provider and IT department. Upgraded from Granta to C Cure as part of a project unifying staff at multiple sites allowing access from 1 pass.• Delivering training to a team of Helpdesk Operatives on RemedyForce. Clearly defining operation procedures and highlighting escalation procedures.• Health and Safety compliance checks – logged to our Health and Safety Team.• Weekly building checks logged to our Helpdesk as individual tickets with priority status applied for management and future trend analysis. A weekly report was also recorded separately.• Manage Total Facilities Management provider who provided M&E reactive works and PPMS, Soft Services cleaning, manned security. Manage performance against agreed KPI’s and SLA’s and agree penalty compensations where relevant• Raising POs on SAP system and assigning invoices against correct cost centres• Managing and assisting office moves including installation of power and data if needed• Managing onsite and off-site storage, arranging deliveries and collections, keeping inventory up to date.

London, United Kingdom

• Manage the facilities helpdesk – respond to, remedy or delegate queries raised for maintenance requests, air conditioning, stationery, cleaning, office/furniture moves, managing car parking.• Manage access control passes – creating passes for new joiners, providing replacement passes, and deactivating the users’ old pass and updating our internal audit on this.• Working alongside the Group Building Manager and contractors organising and completing office moves.• Managing furniture storage, creating and managing an inventory including photos and date put into storage.• Manage all archiving (Iron Mountain) – supplying users with flat packed boxes and labels, creating the data entry on an internal spreadsheet and Iron Mountain. I also arranged delivery and collections.

Heron Tower

London, United Kingdom

London, United Kingdom