Dan Izzo Email & Phone Number

Cypress

Corbra and retiree administration and billing. Register and enroll members in Corbra/Retiree plan. Answer question regarding eligibility and premiums. Review and answer questions regarding different scenarios for Cobra. Dispatch ticket to resolve discrepancies in coverage's, dependent and other pertinent information. After enrolling and taking payment from.

Irvine CA

Maintain all aspects of customer's account. Review calling plan. Recommend changes to calling plan. Review billing and payments. Basic trouble shooting. Upgrade customer to new phone equipment based on customer needs.

• Verizon Wireless is one of the largest wireless voice and data networks in the United States with more than 85 million customers.; Responsible for customer account maintenance including analysis of pricing plans.
• Led team in implementation of revised collections procedure involving collection of entire balance due in a two part payment arrangement. This led to team achieving a clearer understanding of how to negotiate payment.
• Negotiated win-win special payment arrangement with new account with high balance, resulting in payment in full without interruption of customer services.
• Turned around customer service problem wherein customer changed order from IPhone to Thunderbolt after placing order in the system. This resulted in successful cancellation or IPhone order enabling Thunderbolt order.
• Made incoming and outbound calls in order to collect monies and educate customers within 270-second time constraints.
• Successfully collected of over $1,800 dollars per hour consistently achieving performance goal.

Union Bank provides a range of financial products and services. It offers a variety of checking, savings and individual retirement accounts, as well as certificates of deposit. The bank provides various home and automobile loans.Heavy call volume..Handled over fifty calls per day. Reconciled customer and business checking and savings accounts. Reviewed.

Irvine

Worked all aspects of customer and business accounts. Focused on saving customers from leaving Sprint PCS. Out of the box thinking. Worked with Loyalty tool to make offers to customers to stay with Sprint PCS. Heavy problem solving and analysis.

Responsible for working with customer to reconcile checking and savings accounts. Conducted research on customer accounts to determine if checks had cleared or deposit posted and for non-sufficient fund checks. Replaced lost or stolen debt cards. Filed claims for disputed items vis-a-vis the customer under regulation E. Placed stop payment at customer.

Greater Los Angeles Area

Took escalated calls from reservation agents. Utilized problem-solving and analysis skills to keep customers on Trans World Airlines. Managed a group of twenty reservation sales agents honing their reservation skills to lead to more ticket sales.

Responsible for managing all types of customer concerns using problem solving and analysis. Used tact and diplomacy to resolve customer issues in timely fashion. Interpreted marketing programs and airline fare rules. Handled over 60 calls a day. Researched ongoing customer complaints for team lead and corresponded with customer in writing as to resolution.

Mba, Finance

Master Of Business Administration (M.B.A.), Financial Management, Contemporary Business, Law Government And Ethics, Management And Organizationa

Ba, Business Administration

Woodbury University