Dan Wilson Email & Phone Number

• Built strong relationships with clients and internal customers.• Responsibility for operational oversight, finance, operations, HR, and procurement. • Championed sustainability initiatives across the business, integrating recycling practices into operations. • Costing up of projects and events pre-production to ensure deliverables to clients' needs. • Responsible for P&L, cash flow, and sales strategy. • Actioned cold leads sales strategy and won clients.

Coventry, England, United Kingdom

• Led the 132-seat restaurant from an operational perspective with annual sales of over £3m. • I managed a team of up to 200 staff day-to-day, dealing with all recruitment, grievance, disciplinary, and HR issues. • Full P&L responsibility with monthly revenue forecasting.• Creating marketing campaigns to maximise overall covers.• Fully compliant with all H&S procedures.

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Ricoh Arena

Managed beverage service and delivery across 11 bars and 5 mobile units at Coventry Ricoh Arena.• Extensive bar training delivered to bar staff and supervisors. • Streamlining the stock ordering with stock loss procedure to reduce waste.

Coventry

Partnered with the HR support centre to streamline processes, develop more efficient communication, and drive down SLAs to improve the department. • Implemented multi-skilled training to merge the payroll and HR admin teams.• Created an environment driven to deliver the highest levels of customer service.• Provided support for the HR Information Systems team to customise and launch a HR Hub page which reduced calls to the HR Admin team by 38%.• Service levels increased from a 5-day turnaround for response from the HR team down to 3 days, resulting in an annual £11k cost saving.

Event to event, managing HR department to include recruiting, training, and payroll. • Successfully recruited and managed a pool of 280 casual team members, planning relevant resources to ensure all events were covered. • Established collaborative relationships with other Compass sites to facilitate the sharing of staff resources, optimising workforce allocation. • Cross-training bar, hospitality, and retail staff to enable them to work across all areas of the venues.• Managing grievances, investigations, disciplinary and performance. • Maintaining staff costs within strict budgets.

Education record

Level 5, People Management

Currently Studying

Level 3, Talent Management