I am a seasoned business operations and program/project management leader with over 8 years of experience in driving organizational excellence, revenue growth, and customer success across both corporate and non-profit sectors. I excel in strategic planning, change management, process improvement, and team development and training, and have a proven track record of delivering innovative programs, policies, processes, and partnerships that generate tangible business and customer value.I am adept at leveraging my strong analytical and problem-solving skills to conduct in-depth analyses of teams, systems, and processes. This enables me to identify opportunities for improvement and implement creative, customer-centric technology and process enhancements that drive sustainable business transformation. Building and nurturing robust, trust-based stakeholder relationships is also at the core of my approach. I have extensive experience in creating transparent, accountable organizational cultures that foster improvements in operational performance, solutions delivery, and customer service across diverse industries.Career Highlights:• Led the development, implementation, and change management of a new inventory management system for Argosy Cruises, reducing company-wide inventory on hand by ~20%, boosting throughput, and decreasing the FTEs required to manage inventory from 5 to 1.• Created operational playbooks for multiple programs at WeTrain Washington, including the nation’s first Meatcutter Pre-Apprenticeship and a program assisting immigrants and refugees to secure grocery jobs.• Achieved a consistent score of 4.6/5 or higher in program participant satisfaction from feedback surveys.• Introduced the Longhouse Café at Argosy Cruises, a brand-new guest experience that grew the average daily on-island revenue sales by 94% while reducing the number of on-duty employees required to manage operations from 18 to 7. • Directed a project to enhance the accessibility of program enrollment at WeTrain by implementing a digital sign-up process with stakeholders across 6 different organizations, reducing time to enrollment from 30+ days to less than 3 days.