Developed and opened the first Away store in Canada- Currently overseeing and strategizing the business of the East Coast region- Managed and oversaw the construction of the Away Yorkdale store- Hired and developed the first Away retail team- Cross-functionally developed the Canadian business and marketing strategy- Managed and coordinated inventory and logistic strategies for the Canadian market- Partnered cross-functionally to develop a positive omnichannel experience for the Canadian market- Took on an interim Regional Manager role for the East Coast business

Multi-unit. Opened and managed the Oshawa Centre store and managed the Vaughan Mills store.

Managed the Toronto Eaton Centre Flagship store

Opened and managed the first UNIQLO store at the Yorkdale Shopping Centre

Developed and opened the first Uniqlo store in Canada

• Successfully created a dynamic and effective sales culture via training and development of a fresh, skilled team geared towards executing and exceeding company non-negotiable sales objectives • Oversaw highly efficient recruitment and hiring processes to ensure exceptional talent • Diligently prioritized stringent selling/customer service ethics via exceptional leadership, mentoring, continuous business action strategies, and outstanding customer service • Spearheaded strategic planning and development, supervised and developed highly effective strategic work schedules to successfully optimize customer service procedures • Accurately evaluated visual merchandise standards, worked with the visual team to ensure visual standard compliance • Exhibited exceptional analytical skills in the assessment/maintenance of profitable inventory levels • Demonstrated outstanding interpersonal skills and emotional intelligence in the provision of customer service • Established a nurturing, constructive work environment to optimize staff wellbeing and performance • Dedicatedly endorsed conceptual and applied skills via proactive mentoring, and decisive, supportive leadership• Committedly ensured 100% compliance of provincial/corporate staff standards, safety and asset protection via comprehensive training, coaching and monthly seminars • Oversaw accurate monthly audits to guarantee execution of strict company standards• Thoroughly prioritized staff welfare and company reputation • Conducted invaluable market analysis, planning and forecasting• Adeptly interpreted weekly/monthly reviews/analyses of financial, merchandise and performance reports to develop comprehensive and highly effective action plans • Instilled in all staff the ability to develop and retain positive continuous relations with clients via CSM system

Developed the Longchamp eCommerce operational SOPs for Longchamp Canada.

• Oversaw a team of 30 skilled staff in Canada’s highest traffic store• Dynamically secured numerous company achievements as well as policy compliance via outstanding planning, mentoring, and talent and policy development • Played a pivotal role in moulding 3 staff members into highly effective Departmental Specialists • Guided staff in the use of clientele tools and in resolving complex issues to develop strong client relations• Used historical financial and performance reports to provide in depth action plans and daily/weekly/monthly plans • Devised highly effective sales initiatives based on important occasions and holidays • Coordinated the correct preparation of weekly/monthly financial reports, performed monthly health and safety, and loss prevention audits to guarantee an exceptional 100% compliance • Adeptly used RIVO software to provide reports, and ensured quality management reports via SAP software • Efficiently and swiftly resolved a diversity of staff issues and implemented valuable feedback in a constructive way• Consistently demonstrated excellent knowledge investigative and analytical methods to research fresh and existing legislative principles and corporate systems

• Dedicatedly collaborated with and supported the management team in the execution of company targets • Determinedly optimized all KPIs and opportunities to effectively cut shrinkage • Established and maintained a positive store experience focused on fairness, consistency and professional conduct • Ensured that all customer requests, complaints and issues were dealt with, ensured high customer satisfaction • Piloted a highly dedicated and efficient sales team to dynamically drive sales and consistently exceed all targets• Ensured the opening of the Toronto Premium Outlets was a success via industrious support and contributions • Sales lead at the Shops at Don Mills location for 9 months• Assisted in the opening of the Toronto Premium Outlets location

• Performed sales duties; met and exceeded sales targets• Performed merchandising tasks• Provided optimum level of customer service by fulfilling customer’s requirements and needs and consistently applied non-negotiable sales standards. • Actively participated in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes• Participated in re-merchandising of the store every new collection

• Provided initial care for patients• In trauma cases, provided basic life support treatments• Provided medical support during environmental operations• Recoverd casualties from the point of injury and transported them to a medical facility by wheeled or tracked ambulance, or by air• Participated in rescues from crashed vehicles, tanks, ships, aircraft and damaged buildings• Gave basic advice on disease prevention, hygiene and sanitation• Performed specific environmental health and preventive medicine duties• Operated and maintain medical and life-support equipment• Performed electrocardiograms and audiogramsInitiate, maintain and distribute medical records, documents, reports and returnsMaintain, replenish and account for general and medical supplies

• Met and exceeded the sales and profitability goals of the store by maximizing personal sales consistently. • Provided optimum level of customer service by fulfilling customer’s requirements and needs and consistently applied non-negotiable sales standards. • Also assisted in all areas of store operations as requested. • Ensured ease of customer experience through visual presentation and overall store maintenance • Attended and participate in store flips • Actively participated in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes