Supports the VP of Data Privacy through capacity planning for the team, development of agenda and delivery of weekly staff meetings, monthly portfolio updates/highlights and reporting, presentation generation, and other operational deliverables. • Partners with the finance function on budget review and the C&M Vendor Manager on contract tracking• Advises business groups by providing direction to initiative prioritization, integration, and resource application. • Analyzes… Show more Supports the VP of Data Privacy through capacity planning for the team, development of agenda and delivery of weekly staff meetings, monthly portfolio updates/highlights and reporting, presentation generation, and other operational deliverables. • Partners with the finance function on budget review and the C&M Vendor Manager on contract tracking• Advises business groups by providing direction to initiative prioritization, integration, and resource application. • Analyzes plans, conducts and/or prepares plans or procedures that provide operational and/or technical support to business operations to achieve specific objectives. Show less

•Hired, trained, and remotely managed teams in 13 countries across Southeast Asia, Central America, and South America. • Managed multiple projects and led cross-functional teams in operations, CSR initiatives, talent acquisition, and training. • Developed and streamlined the training program, which included documenting all SOPs, processes, policies, and guidelines. Created and maintained the library of training materials.• Developed and managed a variety of successful… Show more •Hired, trained, and remotely managed teams in 13 countries across Southeast Asia, Central America, and South America. • Managed multiple projects and led cross-functional teams in operations, CSR initiatives, talent acquisition, and training. • Developed and streamlined the training program, which included documenting all SOPs, processes, policies, and guidelines. Created and maintained the library of training materials.• Developed and managed a variety of successful tour products in countries across Asia/Latin America. Award-winning tours include:- TourRadar Tour of the Year 2019 (Country winner) - Laos Explorer XL- TourRadar Tour of the Year 2019 (Country winner) - Northern Thailand Adventure - TourRadar Tour of the Year 2018 (Country winner) - Philippines West• Managed expansion into Latin America, acting as main point of contact with destination management company. Oversaw the hiring, training, and other operational aspects of the Latin American destinations.• Head of department responsible for training and tour leader performance. Introduced new system for tracking KPIs that led to improved overall customer satisfaction, minimized business risk, improved product quality and ultimately helped TruTravels achieve an NPS of 88 after 8,750 reviews through continuous product improvement. • Streamlined company HR processes and oversaw contracting, hiring, staff engagement, and all CSR / charity initiatives. Introduced a company newsletter, intranet, several new charity initiatives, and regular staff events. Show less

• Expanded business to Philippines and directed complete product lifecycle from inception to completion. • Managed day-to-day tour operations in the Philippines and Thailand - including booking/coordinating tour logistics, managing staff, scheduling, budgeting, contracting/liaising with suppliers, and maximizing profits. • Grew Instagram account to over 35k followers with an 8% engagement rate through organic engagement, targeted ads, successful campaigns, and influencer… Show more • Expanded business to Philippines and directed complete product lifecycle from inception to completion. • Managed day-to-day tour operations in the Philippines and Thailand - including booking/coordinating tour logistics, managing staff, scheduling, budgeting, contracting/liaising with suppliers, and maximizing profits. • Grew Instagram account to over 35k followers with an 8% engagement rate through organic engagement, targeted ads, successful campaigns, and influencer marketing. Show less

Helped produce awareness of Staples Realty's' values, integrity, track record and other positive attributes through the creation and development of social media channels.• Served as leader of five-man marketing team.• Quadrupled Staples Realty advertising fund through social media efforts.• Achieved 40% increase in market share for employer • Delegated responsibilities, monitored progress, and organized/led all meetings and phone conferences.

• Actively tweeted for three Google product handles to over 9 million followers on Twitter and Google+• Created a playbook of organized social responses for multiple Google products while tracking and recording trends• Coordinated cross-functionally with marketing, PR, and product management to ensure flawless social interactions

Abuse / Fraud • Utilized image classification and content evaluation to develop and strengthen Twitter content policy• Used in-house tools to evaluate abusive content and monitor spam and fraud• Prioritized daily tasks, recommended tool improvements, and escalated high-priority issues

Product Data Integrity Team• Utilized data to improve internal tools, Facebook technology, and overall user experience• Derived insights and identified trends in data to enhance the support process and improve team efficiency• Collaborated with management and cross-functional partners to create and implement standardized processes • Handled training and onboarding of all new contractors in addition to helping develop training materials

• Ran operations, managed inventory, sustained budget, and maintained guest accounts for activities department• Developed, coordinated, and executed successful events and activities for luxury resort• Responsible for constant communication with other departments to ensure smooth resort operations.

• Led operations and communications for Disney World’s #1 resort arcade with one co-worker while on shift. • Boosted revenue through inventive product promotion and effective inventory management.• Maintained sales records, controlled cash, protected the safety of guests, and ensured quality customer interactions - all while creating memorable Disney vacation experiences

• Helped plan and conduct daily group activities, off-site field trips, and evening programs.• Served as a role model, teacher, and guardian to 40-50 boys throughout the summer.• Instructed water skiing and wakeboarding; teaching children of every age, gender, and skill level. • Helped campers develop social and life skills through daily interactions.

• Taught self-defense classes, and administered belt tests. Helped plan and conduct studio events such as off-site team building activities, specialized training classes, and holiday parties. • Front desk responsibilities that included answering phones, greeting guests etc.