Dan Justen Email & Phone Number

Washington, Mi

Remotely performing project management and resource administrative support for a major testing services company supporting several healthcare providers ensuring claims are not impacted by coding and environment changes and properly process to give the users the best possible experience. These testing services are provided by geographically dispersed resources comprised of both employees and contractors within the United States and abroad.

Direct client interface coordinating hardware, software and application installation schedules and staffing for a department within the US Federal government.Successfully migrated 12 primary and 18 sub applications from US Federal government data centers to a dedicated HP data center.Met aggressive migration schedule set by the client.Coordinate hardware, software and application enhancements across, HP, US Federal government staff, and contractor staff to meet the ongoing evolving needs for the applications supporting the department within the US Federal government.

Manage geographically and technically diverse teams supporting enterprise product suites. Manage teams providing Oracle, PeopleSoft and SAP functional and technical support to multiple clients across several industries. Total team size varied from 7 to 150.Manage P&L for 3 cost centers with over $12 million in annual budget.Established and maintained Centre of Excellence (COE) status for the Oracle ERP and PeopleSoft Capability involving over 200 US employees.Supported 6 new business proposals, winning 5 of 6, to utilize centralized, leveraged Oracle and PeopleSoft support. Developed team members by providing training and aligning proper work assignments to utilize that training.Provided performance feedback to team leaders and individual performers. Interface with accounts engaging Best Shore Solution Centres to reduce support costs.