Dan Watycha Email & Phone Number

Lancaster, Pa, Us

Lancaster, Pa, Us

Sunbury, Pa, Us

Applications & Infrastructure● Team Lead, enterprise level projects● Develop, advocate for, and promote implementation of PMO concepts

Harrisburg, Pennsylvania, Us

Applications● Primary Project: Managed the Sr. Markets Program “Project”, consisted of 71 individual releases during 2021 calendar year, within budget of $2.3M● Additional projects: Member Benefit Web Portal & Testing Automation

Reading, Pa, Us

Infrastructure● Team Management, Development and Evaluation● Dept Strategy & Planning● Dept Budgeting & Tracking● Board Update and Exec Committee IT Steering presentationsProjects● Seamless Office 365 Migration from on-premise Exchange & Apps to Cloud● Implement new Shipping system & upgrades for swimwear division● Oversee business side QA testing for new ERP system● Comprehensive Helpdesk & Support software implementation● Lead install of new VOIP phone system● Manage all network equipment patching and updates

Lancaster, Pa, Us

Mergers & Acquisitions● Key Project - Drive Infrastructure Design, Installation andMigration for $671M acquisition. Led 6 site transitions onto company apps & network● Other smaller M&A projects, Infrastructure Project Management● Manage and work with multiple onshore and offshore teams

Ephrata, Pa, Us

Applications Maintenance, Support and Development● Built new Applications Team● Managed 8-10 remote/offshore consultants● Developed department SLA’s and performance metrics system● Implemented customer satisfaction processes and communications standards● Increased efficiencies in multiple dept’s by automating processes● Streamlined Emergency Response, Provisioning Requests and Master DataRequests reducing errors by >80%.● Created, obtained/justified approval and kept spending controlled within $3.2M I.T.Budget● Planned 1, 3 & 5 year strategy in coordination with Infrastructure Manager● Negotiated Managed Service contracts for ERP system, ESB and Print Services● Controlled 40+ Application Maintenance contractsProject Management● Managed, tested and implemented EDI on new ERP system (JD Edwards)● Support and Report Development for new ERP● Retirement and Data Archive of Transportation system● Support for new Transportation system● Implementation of new Document Management system

Hanover, Md, Us

● Develop, manage and execute project plans in conjunction with BRM’s, ResourceManager’s and Technical Resources● Coordinate communication and collaboration for projects● Provide Executive and Departmental status updates● Create and maintain Clarity system artifacts & documentation for projects

Implement I.T. Service Management at Customers Bank Design, document and test processes and procedures for level 2 & 3 I.T. support services Train team members on ITIL best practice concepts: Incident, Problem, Change, Request, Asset Management Initiate and Establish I.T. - Business collaborative relationship for needs analysis and contribution to continuous service improvement

Street, Somerset, Gb

Team Leadership and expertise for 1st & 2nd line support department● Department Management/Daily Operations● Managed multi location teams of Helpdesk, Desktop & Retail POS system technicians● Increased each group’s responsibility/ownership by an average of 30%.● Doubled 1st call resolution, not incl. password resets, by helpdesk from approx. 18% to 38% (1st call defined as < 15 mins, no callback or escalation required)● Business liaison / IT to Business Communications● Emergency Escalation contact for Business & Retail● Problem Manager / Major Incident Manager● Board Member for Change Management● Provided performance metrics to Senior and Dept mgmt using Crystal andApplication built in tools to create custom reports, upon request and per schedules● Technical Consultant● HW Lease Mgmt● HW & SW purchasingProject Management & Project Team Member● National Sales Force Laptop Rollouts ● Novell to AD Migration● MS Office Upgrades(corp & remote) ● Point of Sale Deployment● Anti Virus Updates Global Integration Clarks Americas & UK● Deploy PCs, Laptops, Smartphones, Tablets ● Retail Firewall & Network Upgrades● SAP Clarks Americas Support● New Logistics Center Support

Directed all aspects of the I.T. dept for a relatively small homecare company, consisting of 6 I.T. professionals handling all aspects of the infrastructure, application, database, web and desktops/laptops for approximately 200 end users. My position, in addition to being hands on for the technical responsibilities, included planning, budgeting and managerial duties of the dept.Dept Management Grew dept from single network admin and IT clerk, which used consultant & vendor services into team of 6 fully responsible for: (and worked ‘hands on’ in all areas) Network & Database Administration Hardware & Software Support of all Systems Infrastructure build and maintenance SQL & Crystal Report Development Software Training Web Design, hosting and site maintenance (Intranet Site and Internet Site) Disaster Plan Development & Maintenance Dept. Budget HIPAA Security OfficialProject Management & Team MemberManaged:SQL 2000 -> 2005 UpgradeFirewall UpgradeServer Updates/PatchesWorked & Managed (in full):McKesson SW Versions & PatchesBuilding Ethernet Cable UpgradeIntranet & Internet SitesLaptop & PC RolloutsServer Room Patch Panel UpgradeMS Office, Norton AV SW Updates

Part Time Instructor for Network Essentials - 2 semesters

San Jose, Ca, Us

Recognition award for work ethic and team attitude; nominated by immediate supervisor.Salute award for performance on process resurrection and resolution of contamination issue.IC/Optoelectronics device fabrication course certificate.Areas of Responsibility: Chemical Vapor Deposition, Diffusion, Metal DepositionResponsibilities included:Handle questions and address process related problems encountered in the manufacture of integrated circuits.Organize and carry out engineering projects including gathering all necessary data.Troubleshoot equipment problems and take appropriate steps to remedy the problem.Program various computer controlled equipment.Assigned operators to stations within the area according to priority of work in queue.Perform regular checks on equipment and calibrate to maintain continuous operating efficiency.Suggested and implemented cost saving ideas totaling in excess of $250,000.

Itil Foundation Certification, Itil

B.S., Computer Engineering

Network+, Security+, Html/Asp, Mssql 00&05, Mysql/Php

Cert., Webdesign