With over eight years of professional work experience in diverse sectors and environments, I have developed a range of competencies and skills that enable me to deliver results, manage teams, and adapt to changing needs and challenges. My core strengths include data analysis, process improvement, performance and career management, and training facilitation and coordination.As a Service Delivery Team Lead at Accenture Poland, I led a team of twenty members, ensuring successful delivery of KPIs according to client's SLAs, creating an engaging team environment, and identifying and executing process gaps and improvement plans. I was recognized as Trainer of the Year in 2021 and as Engagement Spotlight in 2023 by Accenture Operations for my outstanding contributions and achievements. Prior to my corporate experience in Poland, I worked in the marketing and civil sector in Montenegro, where I focused on civic engagement and human rights, and participated in several international conferences and programs. I am passionate about working with people, making things happen, and advancing on my Scrum/Agile journey.
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Head Of Nvsa Odd Risk RemediationWorldlineWarsaw, Pl
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Risk Management Team LeadWorldlineWarsaw, Pl
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Risk Management Team LeadWorldline Jul 2024 - PresentWarsaw Metropolitan Area -
Service Delivery Team LeadAccenture Poland Jun 2020 - Jun 2023Warsaw, Mazowieckie, Poland• Performance management and career coaching for a large team in the CEE market• KPIs delivery, identifying process gaps, executing RCAs and improvement strategies in accordance with the SLAs• Leading employee engagement initiatives and managing communication with the project leadership and the client• HR liaison, supporting with recruitment, onboarding, retention and employee development• Managing process and team transitions between client’s account• Managing team capacity and supporting with weekly client business reviews -
Business TrainerAccenture Poland Jun 2019 - May 2020• Delivering and coordinating new hire and up-skill training in virtual and classroom environment• Collaborating with a business client to enhance the curriculum, training materials, and training processes• Utilising effective facilitation skills including creative adult learning• Backing up training lead with scheduling and training coordination
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Data AnalystAccenture Poland Dec 2017 - May 2019Warsaw, Masovian District, Poland• Handling, analysing and interpreting data in a digital platform for a multinational client according to their business processes and policies, with the key goal of improving user experience.• Providing back end support to our client’s customers.
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Media BuyerCoinis Ltd Jun 2016 - Oct 2017Podgorica, Montenegro• Conducting market research and analyzing demographics, and media usage to define the target audience and campaign requirements• Developing advertising strategies and campaigns with marketing team to most effectively reach the desired audience.• Monitoring ROI metrics• Building and maintaining relationships with affiliate networks, existing and potential clients. -
Training FacilitatorMayaa - Montenegrin American Youth Alumni Association Sep 2013 - Jul 2017PodgoricaDeveloping and delivering youth-oriented trainings, with a focus on civic engagement, alumni activities, human rights and anti-corruption in the Balkans and Eastern Europe. Additionally, I have supported the leadership team of MAYAA with implementation of different projects and planning alumni events. -
Marketing AssociateMontex Elektronika Dec 2015 - Jun 2016Podgorica, Montenegro• Conducting market research and analysing demographics, and media usage to define the target audience and campaign requirements• Writing and translating for the company’s website• Proofreading advertising material before launching campaigns. -
Project AssociateStudentski Radio Krš / Ngo Safra Jan 2015 - Nov 2015Podgorica, Montenegro• Writing project proposals and grant applications• Supporting project manager in all stages of project cycle• Participating in the media department; organising radio scheme and supporting with post production of radio shows
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Alumni CoordinatorWorld Learning May 2013 - Jan 2015Belgrade, SerbiaPromoting Ugrad exchange program throughout Montenegro, cooperating with several Universities, supporting candidates during the application process and coordinating alumni activities and events. -
Administrative AssistantUniverzitet Donja Gorica (Udg) Sep 2013 - Jan 2014PodgoricaAdministrative assistant at the Dean's Office at the Faculty of Humanities, University of Donja Gorica. -
Customer Service InternSls Consultants Feb 2010 - Jul 2010Podgorica, MontenegroPerforming administrative tasks and supporting with office management.
Danka Marković Skills
Danka Marković Education Details
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Research -
International Relations And Diplomacy
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International Relations And Affairs -
Gimnazija Slobodan SkerovicHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Danka Marković
What company does Danka Marković work for?
Danka Marković works for Worldline
What is Danka Marković's role at the current company?
Danka Marković's current role is Head of NVSA ODD Risk Remediation.
What schools did Danka Marković attend?
Danka Marković attended Indiana University Bloomington, University Of Donja Gorica, American University, Gimnazija Slobodan Skerovic.
What are some of Danka Marković's interests?
Danka Marković has interest in Social Services, Children, Civil Rights And Social Action, Politics, Environment, Education, Human Rights, Arts And Culture.
What skills is Danka Marković known for?
Danka Marković has skills like International Relations, Community Outreach, Corporate Communications, Strategic Communications, Blogging, Publications, Magazine Articles, Organizational Effectiveness, Creative Writing, Creativity, Works Well In A Team, Leadership.
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Danka Markovic
East Falmouth, Ma
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