Daniel Kanan Email & Phone Number

Wakefield, Massachusetts, United States

Minneapolis, Minnesota, United States

• Project leader managing multiple system requirements and expectations between the business, clients, and software development teams throughout a project.
• Experienced agile methodology practitioner, managing scrum projects, and prioritizing backlogs to deliver on-time effective solutions.
• Researched processes, information, records, and other documentation to provide key business insights and data advising development opportunity requests.
• Derived conceptual designs from business objectives to deliver software and applications according to usability, performance, and functionality specifications.
• Evaluated business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing effective solutions.
• Collaborative team player who works well with all levels of management, technical and non-technical staff, clients, and support teams.

Manchester, New Hampshire

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality
• Implemented new learning strategies depending upon clients' skill levels
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind

North Andover, Massachusetts

• Student Loan Debt Collection
• Consumer account resolution specialist
• Skip Tracing Expert
• FDCPA trained and licensed
• Inbound/Outbound call center associate

Salem, New Hampshire, United States

• Cross-functional team leader
• Responsible for the day-to-day administration and monitoring associated with a predictive dialer system, and assists in the planning, implementation, maintenance, and monitoring of all dialer systems
• Developed, recommended, implemented, and supported predictive dialer strategies to maximize account penetration and collector productivity
• Utilized and evaluated data, conducted analysis and recommended solutions to optimize callings strategies
• Assisted in identifying and implementing new technology to improve call center efficiency
• Developed inventory auditing procedures

Medford, Massachusetts, United States

• Marketing report generation and analysis.
• Develop process documentation for report generation and analysis.
• Provide support for Marketing projects and initiatives.
• Conduct market research on the automotive industry.
• Competitive research and analysis.
• Process customer enrollment requests and Seed mail tracking.

• Manage employees and work schedule
• Inventory procurement and financial tracking
• Customer relations representative
• Line Cook
• Food preparation

• Provided focused support functions to the Marketing Research & Development, Sales and Marketing Communications Departments.
• Internal & External Online account management.
• Developed business leads to strengthen competitive advantages.
• Interpreted corporate communications to promote website development and revitalize Web initiatives.
• Assisted with collecting marketing research data and creation of data tables.
• Assisted graphics design department with deliverables, project organization and completion.