Dan Craig Email & Phone Number

Durham, North Carolina, United States

Resarch Triangle Park, Nc

Research Triangle Park, Nc

Cary, Nc

Daily inspection of plant operating processes including chlorination, filtration and biological nutrient removal (BNR).

Simi Valley, Ca

Daily inspection of plant operating processes including chlorination, filtration and BNR.Accomplished with SCADA system to monitor, troubleshoot, analyze and control plant operations.Operation, inspection and adjustment of treatment plant pumps, motors and other equipment.Development of plant brochure detailing the overall operation, design criteria and plant personnel.

Moorpark, Ca

Regular checks of plant operations including record keeping, changing of charts and interpreting gauges.Familiar with the SCADA system to monitor and control plant operations including reclamation facilities.Operation of belt filter press (sludge drying), clarifiers, filters, lift stations and multiple treatment plants.Performed plant maintenance of pumps, motors, plumbing and grounds keeping.Lab work including sampling for suspended solids, dissolved oxygen levels, testing chlorine levels and turbidity.Collection system experience i.e. line inspection, map interpretation, jet rodding and suction (Vactor truck).

Enthusiastically demonstrated outstanding customer service while upholding the "No Rules, Just Right" philosophy.Named employee of the month November 2010 due to exceptional guest remarks.

Waipahu, Hi

Professionally serviced existing customers by handling and resolving concerns efficiently for distressed clients.Administrative work for real estate company including showings, coordinating appointments, collecting & recording payments as well as general office clerical work such as data entry, copying, faxing and filing documents.

Independently managed territory by developing monthly/weekly sales plan to exceed quota.Initiated a guerilla marketing approach via door knocking/hanging, neighborhood canvassing & community events.Outside sales experience prospecting B2B & B2E opportunities in various businesses including three Costco locations.Prepared and analyzed written reports and logs detailing results of marketing events and new prospects.

Mastered inbound customer service call center telephone communications, surpassing goals for productivity & quality.Handled and documented confidential customer information in the utmost ethical and diplomatic manner.Researched documents within customer’s insurance policy to troubleshoot specific questions with precision.Proficient with challenging customers in which patience and creative thinking was used in order to retain customers.Trained employees to negotiate and promote website via interactive small group settings and PowerPoint presentations.Project management experience for various committees such as company website and ergonomic study.Designed and implemented strategies in a collaborative effort to increase customer base specifically for the island of Kauai; increased customer base 19.7% over previous year.

Honolulu, Hi

Developed lesson plans, teaching material, and exams through thorough research of the subject area.Instructed students in methods and skills for public speaking and communication skills.

Kapi'Olani Community College - Honolulu, Hi

Supervised and monitored the daily operations of anatomy/physiology lab students.Managed and trained new employees on proper procedure and guidelines.

B.A, Speech/Communications

Activities and Societies: Golden Key National Honors Society3.89 GPA Graduated with honors as Class Marshall

A.A., Liberal Arts

Liberal Arts