• Spearheaded all operational aspects of a company that manages data warehouses for property management companies• Successfully acted as the liaison between clients and developers, translating complex technical requirements into actionable solutions.• Oversaw the development and implementation of data analysis and dashboarding solutions tailored to client needs.• Conducted in-depth market research and analysis to identify new business opportunities and drive growth.• Managed a team of 3 developers and 2 interns, providing mentorship and guidance to ensure project success.• Developed and executed effective marketing strategies to increase brand awareness and generate new leads.• Ensured accurate and timely billing and invoicing processes.• Successfully negotiated contracts and managed client relationships to foster long-term partnerships.

• Leveraged the Data Warehouse to dig into data concerns with multiple business partners and internalteams• Solved business problems using data analysis and visualizations• Created multiple Power BI dashboards to assist with analysis of client conversion, resource usage,and data reliability• Acted as team Product Owner by maintaining team backlog, driving the product vision, creating productroadmaps, and crafting train-wide OKRs

• Worked as a Business Analyst on the Reliability Engineering team for the Data Lake• Groomed and prioritized team backlog ensuring user stories included sufficient technical requirementsand acceptance criteria.• Coordinated with multiple teams to ensure cross-team collaboration went smoothly and met withstakeholders to ensure their desires were met• Maintained Data Privacy tables in our Data Lake to ensure all data privacy laws were abided by andthat others using our data did so with privacy concerns in mind• Engaged in several data warehousing projects aimed at improving overall reliability and stability ofour environments

• First point of contact for the majority of issues and requests for access within the Family of Companies• Troubleshooting multiple internal and universal systems, coordinating with engineering teams if I’mnot able to resolve issue or request• Lead MSP SME (Subject Matter Expert), helped train other Subject Matter Experts on my team to assistwith the company’s need for MSP support• Coordinated with other specialists to proactively find opportunities to improve team processes anddrive higher throughput within the team

• Manage and support of LANs, WANs, and telecommunications systems • Installation, configuration and management of Windows XP installation • Maintenance and configuration of desktop applications in network environments • Planning and implementation of Windows networking concepts including architecture and tools • Application of electronic system theory in the maintenance and diagnosis of radio frequency