Danklas P Davis Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Promoting and marketing the business, sometimes to new or niche markets;
• Managing budgets and maintaining statistical/financial records;
• Selling travel products and tour packages;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers;
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;

Dubai

• Meeting and greeting visitors at all levels of seniority
• Running the Office and also Liaising with other Secretaries and Administrators of the other offices
• Dealing with accounts and paying invoices
• Organizing parties and events; organizing travel including private planes and yachts
• Devising and maintaining Official files and data and filing
• Arranging accommodations, travel and visas, airport formalities and baggage etc

Thrissur

• Prime responsible person to run the club facilities (Restaurant, Liquor permit room, Guest house, swimming pool, health club, indoor stadiums, card room, lawn, club library and auditorium) without raising any complaint.
• Keeping good relations with the club members and staff to fulfill the requirements
• Prime contact person to all the affiliated clubs and club members for enjoying the club facilities as per the inter club reciprocal agreement
• Prime responsible person to find new affiliations to the club so that the members can enjoy the club facilities in more places
• National holidays, Exhibitions, Shopping festivals, charity programs, nature club programs etc.
• Responsible to conduct competitions for the club members and their kids (Drawing, swimming, badminton, Table tennis etc)

Bengaluru Area, India

• Responsible for the Team's performance for achieving the targets of all process KPIs.
• Queue Monitoring and managing the breaks.
• Providing hands-on assistance to the team in case of problems, both, through direct intervention and mentoring
• Handling escalations
• Hourly performance (SLAs) update to all functions related to call centre operations.
• Assist in scheduling and time management.

Chennai Area, India

• Handling a team of 15-22 members
• Monitor and manage the performance metrics of all the team members and maintaining key result areas(KRA)
• Training the new recruits on process and Quality
• Motivating team by Organizing contests, Rewarding & Recognizing the deserving team members
• Manage the resolution of customer complaints through monitoring and evaluating service standards and by encouraging greater team accountability towards quality delivery and ensure end- user satisfaction
• Provide performance feedback to the associates

Chennai Area, India

• Live barging of calls and produce reports for the calls audited
• Conducting Briefing sessions and giving feedback to the agents through One-to-One and Team wise
• Audit calls for ICE NO and Repeat call analysis and produce reports
• Analyzing call quality for a team of 50.
• Certify the new joiners of the organization as per the parameters
• Conduct Call Calibration sessions with the Clients and also with the Third party (Celtycs)

Chennai Area, India

• Understanding and analyzing the customer query / complaint / request and providing instant input on the same.
• Predictive attrition & retention models to retain valuable customers
• Effective explanations on service denial to the customers.
• Keeping customers informed of developments / new launches on products.
• Make sure customer satisfaction.

Thrissur, Kerala, India

Master Of Business Administration (M.B.A.), Customer Service And Marketing, A

Bachelor'S Degree, Gdba Customer Service And Marketing, A

Activities and Societies: Customer Service and Marketing

Engineering Diploma, Electrical Engineering, A

High School, Electical Engineering, A