Daniel Klug Email & Phone Number

Moorhead, Mn, Us

Jacksonville, Florida, Us

Assuming a role with a hearing benefits management company and partnering with leading health plans and a nationwide network of hearing providers to deliver life-changing solutions, I served as an individual contributor and managed procurement and a multi-hundred-thousand remodel and furnishing budget covering the 26,000 square foot of the headquarter facility.Overseeing the customer experience, brand, and marketing departments for the start-up, I partnered with colleagues to ensure employee adoption of the core operating systems and processes and facilitated three journey map workshops for members, hearing care providers, and health plans.As the company grew, my scope of responsibilities extended to supervising the efforts of the director of marketing and the head of design in achieving a 29% monthly growth rate with an engagement rate of 6.6% by launching LinkedIn campaigns to bolster brand awareness and increase market penetration.

Fargo, N.D., Us

Joining forces with senior executives on adopting customer experience principles, methodologies, and tools to improve operational processes, I authored and launched a human-centered design reflecting the consumer’s voice through feedback initiatives.Forming the corporate customer experience strategy and governance department, I managed the organizational effectiveness team to implement, align, and adopt the initiatives and developed 150 executives and managers.Our efforts garnered a 1.7-point increase in patron experience rankings and up to a 15-point increase in corporate net promoter scores YoY by leveraging data and responsive strategies, leading training, launching the annual Forrester CX Index score assessments, and fostering departmental collaboration.

Fargo, N.D., Us

Chosen to serve on a select leadership team to oversee a transformation of the core operational systems with a budget worth well over $100M. I was tasked with overseeing the people side of change management. I created and implemented an executive and leadership course on change management principles and employee adoption.Gathering input by conducting interviews with over 700 employees representing >70% of the staff, I crafted and launched online change management curriculums for 150 executives and managers who then leveraged the courses and resources with direct reports.Migrating 420,000 health, 130,000 dental, and 80,000 vision members 100% on time in January 2019, and implemented +80 new applications and 2,000 system capabilities between 2018 and 2019.We realized 100% retention of internal teams and departmental stakeholders despite an aggressive timeline and intense workload.

Fargo, N.D., Us

Ascending the ranks to a C-level role, I managed four direct reports and a multi-million-dollar budget to steer the corporate HR, learning, and organizational development departments and oversee the CEO and leadership succession planning process. Revamping and improving the employee culture committee and career achievement events, I mentored employees and 25+ executives and directors by delivering training courses that elevated overall employee satisfaction by deploying annual staff satisfaction surveys.Ensuring 100% business continuity by identifying succession strategies for executives and directors in a crisis management plan, and pinpointed two internal candidates for succession in 2018 after the board approved the project.

Fargo, N.D., Us

Applying my leadership skills to a new industry with a health insurance company, I supervised a team of three instructors leading the scheduling and training of employees on leadership, communication, and self-improvement courses.Managing a significant budget in planning and implementing corporate-wide personal and performance development strategies, I developed 70% of the employee population, executed dozens of education programs, and personally trained +300 staff and +25 executives and directors.

East Grand Forks, Mn, Us

Segueing my business acumen to a two-year technical college offering high-quality, affordable education, I managed two staff and a budget worth hundreds of thousands of dollars in spearheading the marketing, public relations, and alumni foundations. Collaborating with the college president and select administrators in visiting and hosting state and federal leaders to raise awareness and support for technical programs, we partnered with college administration, faculty, and external stakeholders to craft program support strategies and initiatives. I secured hundreds of thousands of dollars in aircraft donations from FedEx, Delta Airlines, and Northrop Grumman to support our aviation maintenance programs.Together, we achieved a 200% increase in corporate relationships and hundreds of thousands of dollars in donations by captivating the complete rebranding strategy and transforming the college and foundation’s development and signature public events.

Charlotte, Nc, Us

Recognized for my expertise in rallying stakeholder groups for causes, I was recruited to onboard a diverse group of community trailblazers. Managing a budget worth hundreds of thousands of dollars, I traveled across North America and the Caribbean with a team of seven associates overseeing the executive committee on community outreach implementation strategies, donations, volunteer assignments, and events.Leading marketing and event execution, I worked directly with hotels, conference facilities, stadiums, audiovisual production companies, agents, and artists in delivering high-quality large events.Our efforts paid off in these notable outcomes:►Attracted 70,000+ people to attend the Ralph Bell Celebration, a weeklong celebration in St. Vincent and the Grenadines, by networking with area churches and volunteer committees and conducting public relations and marketing.►Fundraised hundreds of thousands of dollars annually in collaboration with local leaders through events and donation solicitations.►Drew 20,000 nightly attendance at the largest annual training event.Managing a new non-profit corporation promoting multimedia evangelism crusades and engaging in disaster response efforts offered me a wide range of firsthand opportunities to build my leadership and business development skills which would be instrumental in the next steps of my career journey.

I oversaw a six-figure budget and an executive assistant in member recruitment early in my career. I taught, trained, coached, and counseled members and led a 3X boost in membership.Acting as the spokesperson for the congregation and joining forces with local government officials on community events, outreach, and disaster relief, I led and served on the volunteer executive pastor’s committee of community church leaders.Collaborating with community leaders, we created VICTORY (Valley Interfaith Coalition to RecoverY), a non-profit organization to assist in flood recovery.

B.S., Marketing & Management

Graduate Degree, Theology

General Education