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Application Software Development hands-on technical Manager and Systems Analyst. Certified Atlassian Jira Administrator with several years experience Jira, Confluence, Service Management, Work Management. Proven track record of back office corporate application management and commercial product system design, construction, integration, and operations. Specializing in automated and integrated solutions, Various industries and verticals. Software development management and Operational management. Accomplishments:• Managed technical aspects of ERP conversion and implementation project with extensive customizations and integrations.• Jira/Confluence/Service Management installation/configuration/migration• Delivered Big Data / Data Warehouse solutions to Carrier Class Telecom companies in five countries• Built back-office OSS suite for emerging Smart Grid technology from a green field• In-housed vendor telecom billing system saving $2.4MM annually• Built and managed wireless OSS systems through wireless critical mass stage and shepherded sale to Tier 1 wireless telecomSpecialties: Atlassian Jira administration, Application Software Development, Corporate Application Management, Systems Analysis and Design, Business Analytics, Agile Methodology, Data Warehouse, Big Data, Enterprise Application Integration, Epicor ERP, Database design, Dimensional Modeling, Business IntelligenceTechnology: .Net, C#, Microsoft SQL Server, Winforms, ASP.Net, Jira / Confluence / Service Desk System Administrator, TSQL, TFS. JobScheduler, Netezza, AS400, MPP systems
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ConsultantTrivector Services, Inc.Rochester, Ny, Us -
ConsultantRsk Technologies Jan 1999 - PresentUsPart time consulting Atlassian Jira, Confluence, Service Management administration. New setup, migrations, management. Atlassian Certified Jira Cloud Administration. Atlassian Certified Jira Project Management. -
Director Of Business SystemsCreation Technologies May 2017 - May 2024Boston, Ma, UsDirect the application development and operational support teams. Customize, implement, and support the ERP , MES and engineering systems and ecosystems, with budgetary responsibilities. Create and support data warehouse and corporate reporting. Create, manage, and implement projects as needed. C#/Net, MS SQL Server, Web Services, Angular JS, Epicor ERP, Data Warehouse, JobScheduler System Administrator, Agile / Scrum, System Integrations, Vendor Management. Jira, Service Desk / Confluence System Administrator, Jira/Service Management/Confluence cloud migration. -
Board MemberRochester Area Lacrosse League 2003 - 2018Scheduling, web design and development.
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Director, Applications ManagementAcm Medical Laboratory Jun 2015 - May 2017Direct 4 teams of developers and application analysts in the Healthcare / Medical Lab industry• Manage project based delivery schedules using Agile and Waterfall development methods• Requirements analysis and design• Introduced organizational tools and process improvements • Project planning and implementation• Technology used: .Net, C#, SQL Server, SSRS, SSIS, Jira, Confluence, HL7
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Director Of Software EngineeringOmni-Id Sep 2014 - Jun 2015East Rochester, New York, UsDirected software development team in a startup in Rochester, NY• Managed platform and project based delivery schedules using Agile development methods• Direct and manage off-shore development team • Requirements analysis and product design• Instituted process and implemented organizational tools • Responsible for all software development and support activities for RFID installations• Agile Development, Scrum Master, Sprint planning• Technology used: .Net, C#, Javascript, Angular, Node.js. SQL Server, Jira, Confluence, RFID -
Software Development ManagerVentraq, Inc. Feb 2011 - Jun 2014Mount Laurel, Nj, UsManage agile software development teams in the Business Analytics for telecommunications space.• Member of Executive Leadership Team, reported to the President• Manage Engineering, Business Analyst, and DBA Teams for global Telecommunications software vendor• Big Data / Data warehouse OSS application using high speed MPP database appliances with client server and web based analytics front end• Dimensional data modeling and ETL techniques for high volume data• Developed SQL code to transform telecom data into summarized data marts and dimensional data models• Design and manage implementation of feature enhancements and customizations working cross-departmentally and with all levels of management• Delivered projects/solutions to customers in 5 countries• Organization supported a 24x7 global customer base• Supported VP of Global Sales with strategic customer presentations• Business Intelligence Analytics design and implementation• Agile Software Development process with Product Owner and Scrum Master responsibilities• Hands-on manager with in-depth application knowledge• Department budget management responsibilitiesTechnical: .Net, C#, Winforms, ASP.Net, SQL Server, Netezza, Teradata, Jira, SharePoint, Confluence, Database Design, Dimensional Modeling, Oracle -
Vp / Director Application DevelopmentCurrent Technologies Corporation 2003 - Feb 2011Lombard, Illinois, UsBuilt and managed OSS development team to support an emerging Broadband over powerline technology. Designed, developed, and managed entire Telecom back office systems including Provisioning, self-Activation, Billing, Ticketing.• Built start-up IT organization from day 1 into staff of multiple teams of IT professionals• Developed C# and SQL code as part of the foundational system elements team• Built MS-based IT Application Development from green field to fully functional and robust ISP and VOIP marketing, billing and customer care application suite• Responsible for a portfolio of IT services including financial, operational and CRM systems, applications development, vendor management, custom application development for the Powerline Communications / Broadband over Powerline industry• Brought brand new ISP and electric utility technology to the market with innovative technical solutions using the Agile application development methodology• Developed portal solutions for customer self-care • Developed Business Intelligence infrastructure to support advanced analytics• Developed custom industry specific Sales Force Automation system• Manage $3MM+ budgetTechnology: .Net, C#, Microsoft SQL Server, ASP.Net, RedGate, SharePoint, TFS, Jira, Confluence, TSQL, NetCool, Great Plains -
PresidentCanandaigua Lacrosse Booster Club 2007 - 2010Managed budget and fund-raising events. Developed and promoted local tournaments.
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Director Application DevelopmentChoice One Communications Oct 2000 - Oct 2003Burlington, Ma, UsIn-housed vendor-managed Billing and CRM Telecom product saving millions in vendor processing fees. Established billing operations team. Developed integrations to other telecom OSS systems.• Directed application development and operational groups in telecom sales order fulfilment and billing operations• Directed in-housing of vendor billing system by overseeing purchase and installation of mid-range hardware and peripherals, project plan for conversion and parallel test cycles; design, development, and management of operational infrastructure and integration; saving the company $2.4MM annually in vendor processing fees with a net cost benefit of less than 6 months. • Developed multiple integrations using AS400 CL, RPG, FTP, and VB.Net• Designed, developed, and managed application development, integrating vendor software with custom marketing solutions and other vendor telecom and financial systems saving approx $20-$50K per month• Implemented credit card and auto-debit billing integrating with vendor billing systems• Directed web based sales order application replacement of Excel-based process• Built data import utilities for database mergers due to acquisitions• Oversaw web development of integrated sales front-end tool• Managed multiple teams of IT ProfessionalsTechnology: AS400, VB.Net, Winforms, ASP.Net, Oracle -
Director Application DevelopmentVerizon Wireless Oct 1999 - Oct 2000Basking Ridge, Nj, UsRetained during Global Crossing/Frontier Cellular merger. Managed software development team during the integration into the Verizon application development team. Assisted in back office system conversions. Designed and implemented integration tools and methods.Technology: AS400, VB.Net, Microsoft SQL Server, Winforms, TSQL -
Manager Application DevelopmentGlobal Crossing Oct 1995 - Oct 1999Broomfield, Colorado, UsLeveraged vendor platform to build multiple automated integrations and business process improvements. Developed dashboard analytics tools and custom retail POS system with state of the art electronic consumer interfaces. -
Sr. Programmer AnalystFrontier Communications Jan 1990 - Oct 1995Dallas, Texas, Us -
Sr. ConsultantAjilon Consulting (Jts Computer Services) 1987 - 1990Software solutions consultant with assignments at Blue Cross Blue Sheld, Kodak, and Rochester Tel/Frontier Communications.
Dan Knapton Skills
Dan Knapton Education Details
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Suny BrockportComputer Science
Frequently Asked Questions about Dan Knapton
What company does Dan Knapton work for?
Dan Knapton works for Trivector Services, Inc.
What is Dan Knapton's role at the current company?
Dan Knapton's current role is Consultant.
What is Dan Knapton's email address?
Dan Knapton's email address is dk****@****ics.com
What is Dan Knapton's direct phone number?
Dan Knapton's direct phone number is +158524*****
What schools did Dan Knapton attend?
Dan Knapton attended Suny Brockport.
What are some of Dan Knapton's interests?
Dan Knapton has interest in Children, Economic Empowerment, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Dan Knapton known for?
Dan Knapton has skills like Integration, Software Development, Telecommunications, Business Intelligence, Management, Vendor Management, Requirements Analysis, Agile Methodologies, Analytics, Data Warehousing, Sql, Databases.
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