Technology simplification and consolidation are the cornerstones of my approach. I've been repeatedly recognized for providing technical support to end-users by leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation both onsite and in remote environments. Given the numerous company operations that take place across computer networks these days, I understand that this is a position that carries great responsibility with it. I believe that with my well-honed analytical, relationship building, and problem-solving skills, I can add value to your infrastructure by smoothing along all of the communications between your company's networked devices.Backed by my Bachelor of Professional Studies in Technical Management, I possess 13 years of experience in LAN/MAN, Cisco Multilayer Switches, ISR Routers, and Desktop Support. My background demonstrates efficiency in FHRP, RSTP, and VLAN management, NAT, ACLs, as well as utilizing advanced routing protocols, including EIGRP and OSP. What I bring to the table is more than just network administration skills. I can also build, image, and troubleshoot systems, i.e., laptops and desktops. Noteworthy career highlights include:• Demonstrate efficiency in FHRP, RSTP and VLAN management, NAT, ACLs as well as utilize advanced routing protocols including EIGRP and OSPF• ITIL Foundation Certified expert with working knowledge of LogMeIn, Team viewer, VNC, and other remote support tools. Leveraged expertise in Tracking/ticketing system and Fiber connection involving Multi-mode and Single-modeMy leadership style focuses on uniting teams around a central cause by leveraging extensive knowledge in managing, educating, and training team members to increase operational productivity and efficiency. My core skillsets are a powerhouse that can't be described but should be experienced. Connect!