• Provide consultative coaching to company business leaders on employment strategy and organizational planning• Coach business leaders through complex employee relations issues involving conflict resolution, conduct investigations, and deliver corrective actions and performance improvement plans• Administer benefits including coordination of open and special enrollments, PPACA reporting, vendor management, issue resolution• Execute new HR system and carrier implementations, providing ongoing data maintenance and ensuring effective HR delivery• Lead administration of over 600 corporate learning platform users, curating content to promote talent development and drive improvements in the attainment of short and long-term goals• Manage several dozen FMLA/disability leaves of absence and ADA cases each year • Partner with immigration counsel on H-1B work visa and Green Card cases and Request for Evidence (RFE) responses, resulting in 100% success rate on petitions to USCIS• Develop and deliver training on company policies and programs• Facilitate performance management process by coaching leaders to have effective performance discussions; drive merit pay cycle to completion• Demonstrate exceptional interpersonal skills by navigating sensitive conversations with tact and empathy, and defusing emotionally charged situations• Routinely use system metrics to analyze and interpret data, highlighting trends to make business strategy recommendations• Consistently recognized by employees for exemplary responsiveness and high-quality service• Saved company over $100,000 in chargeable benefits by successfully contesting unemployment claims • Garnered recognition from employees and chief executives for fostering a diverse, equitable, and inclusive (DEI) work environment and company culture, improving the overall employee experience• Partnered with teammates and stakeholders to overhaul onboarding process and exit processes, including mass reductions in force

• Administered all employee benefits plans: health and life insurance, disability, 401k retirement plan, HSAs, COBRA; and led annual enrollment efforts for 1400+ geographically dispersed employees• Provided generalist HR support to business units in employee relations, training, and recruitment• Managed all aspects of employee disability leaves of absence and workers’ compensation cases, actively handling claims for more efficient cost containment• Prepared personnel documentation for legal department in acquisitions and employment actions

• Counseled managers, university officers and employees on policy and procedural matters • Administered all employee and retiree benefits plans (medical/dental/vision insurance, FSA, 403b, life insurance) and lead enrollment efforts • Completed required reporting to ensure compliance with federal and state law• Identified internal and external process improvements and implement solutions • Directed faculty, academic and administrative employment recruitment• Managed all aspects of employee disability and workers’ compensation cases, activelyhandling claims for more efficient cost containment• Collaborated on project to transition legacy HRIS system data to ADP• Developed strategic objectives for long-term direction of HR department• Represented HR Department on various university committees and councils• Supervised student workers and temporary employees on HR team

• Processed weekly payroll for 530 company employees• Administered company benefits plans in alignment with local union contracts• Facilitated personnel actions and maintained employee information database in SAP HRIS• On-boarded new employees and out-processed separating employees• Coordinated and contributed content to quarterly company newsletter• Produced reports supporting management and attorneys in federal audits and legal actions• Performed compensation analysis to develop competitive salary structure• Wrote, edited, and maintained company job descriptions• Created and implemented special HR projects and programs including benefits open enrollment, scholarship awards, tuition reimbursement, performance management, and employee recognition• Coached upper management on disciplinary issues and corrective action counseling• Sourced and identified internal and external candidates, providing hiring recommendations • Managed the consistent pre-employment process for all candidates including interviews, skills assessments, background and reference checks

Responsible for development and delivery of Human Resources and Sociology curriculum to adult learners, using active learning and facilitation methodologies

• Designed and delivered several innovative training programs to employees of all levels in leadership development, communication, workplace civility, computing, and professional/technical skills • Coordinated and conducted weekly New Hire Orientation for all team members • Drafted company policies, assisted managers with communication and enforcement • Consulted on design of company’s performance evaluation and management process • Edited content and layout of company employee handbook • Applied technology to improve departmental efficiency: designed and produced electronic employee ID badges; created electronic HR forms for online completion; categorized vast HRIS • Created and implemented Quarterly Leadership and Employee of the Month award programs • Designed an employee referral bonus program to aid in recruiting and retention• Managed employee recognition and annual service award programs

Directly supervised a team of technical personnel to ensure high quality customer service in a 24-hour technical support center

Provided support and problem resolution for customers connected to AppliedTheory's wide-area network

Video Production; Multimedia Assisted in the production of training videos on cultural and security issues for employees assigned overseas