Oversee portfolio of up to $140MM across approximately 13,000 accounts in internally financed automobiles. Supervise collections and recovery department responsible for maintaining consistent revenue stream. Train and develop management staff responsible for supervising financing/collections team. Create and set performance metrics. Identify and implement new policies and procedures to improve efficiency and effectiveness of service agents. Perform employee evaluations and facilitate staff success. Set and enforce customer service standards; manage staff of up to 70 representatives across 14 locations.Highlights: • Trusted to assume numerous departmental responsibilities across dealership network, including Claims, Customer Service and Insurance. • Significantly reduced labor costs through outsourcing of collections department to Mexico (https://www.nearshoreamericas.com/mexicos-nearshore-outsourcing-destination-chicago/).• Consistently recognized for delivering profitable results and maintaining high rate of collection.• Trusted by clients and sales representatives for delivering highest level of quality excellence in all aspects of customer service and finance business aspects.• Managed significant company growth within targeted demographics.

Build and maintained relationships with third-party insurance firms responsible for evaluating incoming claims.

Supervised team responsible for directing customer questions to appropriate departments (Sales, FInancing, Service). Collaborated with executive leadership to promote customer service message to targeted markets.

Manage cashier operations across six locations within Chicagoland area. Trained and oversaw productivity for approximately 15 employees. Oversee quality control practices to minimize errors. Facilitated customer service training programs and conducted regular meetings.

Supervised team of 25 professionals responsible for redeeming vehicles on delinquent accounts. Took on new responsibilities in addition to current role within Collections Department. Facilitated interdepartmental communications between Redemptions and Collections Departments to manage customer accounts and securing financed collateral.

Trained, developed and supervised team of Collections Representatives responsible for managing customer accounts. Ensured highest level of revenue generation while maintaining customer satisfaction. Managed portfolio of customer accounts of approximately 10,000 accounts with $90MM in total value.

Trusted to work in numerous locations and manage sales team of up to 14 Sales Representatives responsible for representing inventory of used automobiles. Trained and mentored Sales Representatives. Facilitated certification practices and continuing education programs to develop junior employees. Oversaw management of customer service and facilitated communication of any issues of concern between proper interdepartmental units, including Service, Sales and Financing.

Develop and administer portfolio of commercial rental properties. Secure tenants and conduct leasing negotiations. Assume full P&L responsibilities.