I am an experienced customer success representative with a passion for learning and tackling difficult challenges. Personal and professional growth is an important motivator to me, and something that I’ve taken a keen interest in building into my identity with friends, family and coworkers alike. I thrive in fast paced and ambiguous environments and pride myself on my ability to adapt, overcome and educate those around me.
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Technical Account ManagerShopifyCanada -
Technical Support Expert - Key AccountsShopify Oct 2021 - PresentOttawa, Ontario, Canada -
Technical Specialist - ShopShopify May 2021 - Oct 2021Ontario, Canada -
Support Specialist - ShopShopify Apr 2020 - May 2021Ottawa, On, Canada -
Customer Success GuruShopify Feb 2017 - Apr 2020Ottawa- Customer facing support team that uses thorough research, examination, and diagnosis of problems affecting merchant businesses with a focus on identifying the root cause so that we can solve their problems and provide next issue avoidance. - Solving technical issues present in Shopify software and uncovering solutions using internal tools and other, such as DNS, JSON, and (Rest) API. - Crafting business coaching conversations and techniques to help merchants maximize their time and effort using tools like Facebook Marketing, Google Adwords, SEO, and third party applications. - Updating merchants through email, and delegating between third party app and theme developers to provide the most pertinent solution possible.- Supporting Shopify’s product development teams by identifying areas of opportunity within the platform and facilitating merchant feedback through feature requests. -
Tax Advisor / Administrative AssistantPotvin Financial Services Jan 2016 - Jan 2017Ottawa, Ontario- Direct assistant to the CEO and founder of the company. Helped prepare client portfolios for 1 on 1 appointments and managed the CEO’s personal appointment schedule for regular clients. - Fielding phone calls, coordinating Facsimiles with sensitive client information and helping to manage investment packages through companies like ManuLife and SunLife. - Helped implement a program to provide tax advisory services and remit personal tax returns for clients and client estates. The implementation of these services required a 3 month course on Canadian incomes taxes. - Developed a strong level of collaboration with higher management, and helped create presentations, summaries and other materials necessary for client functions.
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Canada PostAdecco Group Sep 2013 - Dec 2015
Dan L. Education Details
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International Business
Frequently Asked Questions about Dan L.
What company does Dan L. work for?
Dan L. works for Shopify
What is Dan L.'s role at the current company?
Dan L.'s current role is Technical Account Manager.
What schools did Dan L. attend?
Dan L. attended Algonquin College Of Applied Arts And Technology.
Who are Dan L.'s colleagues?
Dan L.'s colleagues are Jiawen Zhou, Kai Winkel, Hania Shop, Kingsley Yan, João Victor Azevedo, Bloodstone ., Mackenzie Rangel.
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